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Unable to right click and scan

Hello all,


A user I am dealing with is having trouble just trying to right click and scan with Sophos. Once he clicks "Scan with Sophos Anti-Virus", the blue wheel appears for a moment and then nothing happens, at all. No error messages or dialogues. When trying the exact same thing on an admin account, a UAC prompt asks for permission to make changes, but then again nothing appears. On another PC with the exact same privileges, the scans work quickly and well. Reinstalling Sophos didn't work either, I might add. Any ideas on what the problem could be here?



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