Hello,
Can anyone help me with this error message. I have force delete the old Sophos endpoint security and console Auto Updater from Revo uninstaller app which ended up with this error.
I have followed this article https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/4731/sophos-update-manager-removal but i could find the those registry keys on that location. Let me know what to do?
Started C:\Users\ADMINI~1\AppData\Local\Temp\sfl-8b061000\Setup.exe
2019-12-03T20:57:34.8023823Z INFO : SophosInstall command line: "C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\sfl-8b061000\\Setup.exe"
2019-12-03T20:57:34.8073795Z INFO : Command line: Quiet mode on: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: Automatic Proxy detection disabled: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: No feedback mode on: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: Dump feedback enabled: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: Bypass competitor removal: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: Using CRT catalog file path: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Only register endpoint with Central: 0
2019-12-03T20:57:34.8073795Z INFO : Command line: Using custom server: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using custom stage 2 filename: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using cloud user: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using cloud group: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Overriding computer name: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Overriding computer description: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Overriding domain name: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Language will be set to: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using message relays: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Proxy address: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Proxy user name: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using custom customer token: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using specified products: --
2019-12-03T20:57:34.8073795Z INFO : Command line: Using certificates from the MCS app data folder: 0
2019-12-03T20:57:34.8223780Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
2019-12-03T20:57:34.8423792Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-12-03T20:57:34.8423792Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-12-03T20:57:34.8473768Z INFO : Set security protocol: 00000800
2019-12-03T20:57:34.8473768Z INFO : Opening connection to downloads.sophos.com
2019-12-03T20:57:34.8523772Z INFO : Opened connection to downloads.sophos.com
2019-12-03T20:57:34.8523772Z INFO : Request content size: 0
2019-12-03T20:57:35.2433658Z INFO : Sending request
2019-12-03T20:57:35.2433658Z INFO : Request sent
2019-12-03T20:57:35.8580977Z INFO : Response status code: 200
2019-12-03T20:57:35.8630990Z INFO : Response data size: 1745182
2019-12-03T20:57:35.8630990Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2019-12-03T20:57:35.8680985Z INFO : Extracting files:
2019-12-03T20:57:35.8680985Z INFO : integrity.dat
2019-12-03T20:57:35.8680985Z INFO : manifest.dat
2019-12-03T20:57:35.8680985Z INFO : rootca.crl
2019-12-03T20:57:35.8680985Z INFO : rootca.crt
2019-12-03T20:57:35.8730992Z INFO : scf.dat
2019-12-03T20:57:35.8730992Z INFO : sof.dat
2019-12-03T20:57:35.8730992Z INFO : SophosSetup_Stage2.exe
2019-12-03T20:57:35.9130950Z INFO : sul.dll
2019-12-03T20:57:35.9480926Z INFO : Management Certs/sophosca1.crl
2019-12-03T20:57:35.9480926Z INFO : Management Certs/sophosca1.crt
2019-12-03T20:57:35.9480926Z INFO : Management Certs/sophosca2.crl
2019-12-03T20:57:35.9480926Z INFO : Management Certs/sophosca2.crt
2019-12-03T20:57:35.9480926Z INFO : Management Certs/sophosca3.crl
2019-12-03T20:57:35.9530924Z INFO : Management Certs/sophosca3.crt
2019-12-03T20:57:35.9530924Z INFO : Management Certs/sophosca4.crl
2019-12-03T20:57:35.9530924Z INFO : Management Certs/sophosca4.crt
2019-12-03T20:57:36.0380878Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2019-12-03T20:57:36.2180958Z INFO : Stage 2 command-line options:
2019-12-03T20:57:36.2180958Z INFO : ---
2019-12-03T20:57:36.2180958Z INFO : Parent PID: 10352
2019-12-03T20:57:36.2180958Z INFO : Server: dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2019-12-03T20:57:36.2180958Z INFO : Message relays: --
2019-12-03T20:57:36.2180958Z INFO : Suppressing feedback: 0
2019-12-03T20:57:36.2180958Z INFO : Dump feedback to disk: 0
2019-12-03T20:57:36.2180958Z INFO : Register only: 0
2019-12-03T20:57:36.2180958Z INFO : Trail logging: 0
2019-12-03T20:57:36.2180958Z INFO : Command-line logging: 0
2019-12-03T20:57:36.2180958Z INFO : Bypassing competitor removal: 0
2019-12-03T20:57:36.2230764Z INFO : CRT catalog: --
2019-12-03T20:57:36.2230764Z INFO : Language: --
2019-12-03T20:57:36.2230764Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20191203_205734.log
2019-12-03T20:57:36.2230764Z INFO : Group: --
2019-12-03T20:57:36.2230764Z INFO : Quiet: 0
2019-12-03T20:57:36.2230764Z INFO : Virtual appliance: 0
2019-12-03T20:57:36.2230764Z INFO : Proxy address: --
2019-12-03T20:57:36.2230764Z INFO : Proxy user: --
2019-12-03T20:57:36.2230764Z INFO : Overriding computer name: --
2019-12-03T20:57:36.2230764Z INFO : Overriding computer description: --
2019-12-03T20:57:36.2230764Z INFO : Overriding domain: --
2019-12-03T20:57:36.2230764Z INFO : Disable proxy detection: 0
2019-12-03T20:57:36.2230764Z INFO : Customer Token Specified: 2489f2f1-6560-49ce-8290-d413ed91c273
2019-12-03T20:57:36.2230764Z INFO : Products: all
2019-12-03T20:57:36.2230764Z INFO : Pipe write handle: 1748
2019-12-03T20:57:36.2230764Z INFO : MCS Certificates Folder: 0
2019-12-03T20:57:36.2230764Z INFO : MCS Customer Id: d60a7da6-0e65-49b2-9545-870b70b15078
2019-12-03T20:57:36.2230764Z INFO : User Id: --
2019-12-03T20:57:36.2230764Z INFO : Local install source: --
2019-12-03T20:57:36.2230764Z INFO : Partner Id: --
2019-12-03T20:57:36.2230764Z INFO : Customer Estate Id: --
2019-12-03T20:57:36.2230764Z INFO : ---
2019-12-03T20:57:36.2280775Z INFO : User name: Administrator
2019-12-03T20:57:36.2280775Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer.
2019-12-03T20:57:36.2780737Z INFO : User profile loaded
2019-12-03T20:57:36.2780737Z INFO : Model::server value changed to: dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2019-12-03T20:57:36.2780737Z INFO : Model::messageRelays value changed to be size: 0
2019-12-03T20:57:36.2780737Z INFO : Model::group value changed to:
2019-12-03T20:57:36.2780737Z INFO : Model::parentPid value changed to: 10352
2019-12-03T20:57:36.2780737Z INFO : Model::products changed to: all
2019-12-03T20:57:36.2780737Z INFO : Model::customer token value changed to: 2489f2f1-6560-49ce-8290-d413ed91c273
2019-12-03T20:57:36.2780737Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2019-12-03T20:57:36.2780737Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2019-12-03T20:57:36.2780737Z INFO : Model:: MCS customer id value changed to: d60a7da6-0e65-49b2-9545-870b70b15078
2019-12-03T20:57:36.2830752Z INFO : Sophos Endpoint Defense is not installed
2019-12-03T20:57:36.2830752Z INFO : Not tamper-protected by SED
2019-12-03T20:57:36.2830752Z INFO : detectedMsiInstalledMcs.installed: 0
2019-12-03T20:57:36.2830752Z INFO : Beginning command definition.
2019-12-03T20:57:36.2830752Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2019-12-03T20:57:36.2830752Z INFO : Adding competitor detection command.
2019-12-03T20:57:36.2830752Z INFO : Adding command to register with Sophos cloud.
2019-12-03T20:57:36.2830752Z INFO : Adding command to download product suite.
2019-12-03T20:57:36.2880756Z INFO : Adding commands to uninstall existing products.
2019-12-03T20:57:36.2880756Z INFO : Adding command to retrieve policy.
2019-12-03T20:57:36.2880756Z INFO : Adding command to prepare for installation.
2019-12-03T20:57:36.2880756Z INFO : Adding command to install Sophos cloud.
2019-12-03T20:57:36.2880756Z INFO : Command definition complete.
2019-12-03T20:57:36.2880756Z INFO : Stage 1 version:1.1.19.0
2019-12-03T20:57:36.2880756Z INFO : Stage 2 version:1.6.1112.0
2019-12-03T20:57:36.2880756Z INFO : OS version: 10.0.17763.
2019-12-03T20:57:36.2880756Z INFO : Service pack: 0.0.
2019-12-03T20:57:36.2880756Z INFO : System Language: 1033.
2019-12-03T20:57:36.2880756Z INFO : User Language: 1033.
2019-12-03T20:57:36.2880756Z INFO : 64 bit: yes.
2019-12-03T20:57:36.2880756Z INFO : FindMainWindow: pid=10352
2019-12-03T20:57:36.2880756Z INFO : Window is main control window of process
2019-12-03T20:57:36.2880756Z INFO : ::EnumWindows stopped early; window found
2019-12-03T20:57:36.2880756Z INFO : _bestHandle=00030060
2019-12-03T20:57:36.9230366Z INFO : Running System Property Check: VerifyTrust ...
2019-12-03T20:57:36.9832932Z INFO : System Property Check: VerifyTrust - PASSED
2019-12-03T20:57:37.0382900Z INFO : Running System Property Check: HostnameLength ...
2019-12-03T20:57:37.0382900Z INFO : Initialized Winsock subsystem
2019-12-03T20:57:37.0482898Z INFO : Valid hostname length
2019-12-03T20:57:37.0482898Z INFO : System Property Check: HostnameLength - PASSED
2019-12-03T20:57:37.1032920Z INFO : Running System Property Check: GroupNameLength ...
2019-12-03T20:57:37.1032920Z INFO : System Property Check: GroupNameLength - PASSED
2019-12-03T20:57:37.1582838Z INFO : Running System Property Check: IsAdministrator ...
2019-12-03T20:57:37.1582838Z INFO : System Property Check: IsAdministrator - PASSED
2019-12-03T20:57:37.2132999Z INFO : Running System Property Check: PendingReboots ...
2019-12-03T20:57:37.2132999Z INFO : System Property Check: PendingReboots - PASSED
2019-12-03T20:57:37.2682953Z INFO : Running System Property Check: PrimaryDriveSpace ...
2019-12-03T20:57:37.2682953Z INFO : Enough space: 92184 Mb
2019-12-03T20:57:37.2682953Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2019-12-03T20:57:37.3232753Z INFO : Running System Property Check: MsXml ...
2019-12-03T20:57:37.3532913Z INFO : System Property Check: MsXml - PASSED
2019-12-03T20:57:37.4082878Z INFO : Running System Property Check: NotFirewall ...
2019-12-03T20:57:37.4082878Z INFO : System Property Check: NotFirewall - PASSED
2019-12-03T20:57:37.4632670Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2019-12-03T20:57:37.4632670Z INFO : No HitmanPro.Alert Installed
2019-12-03T20:57:37.4632670Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2019-12-03T20:57:37.5182812Z INFO : Running System Property Check: NotInvincea ...
2019-12-03T20:57:37.5182812Z INFO : System Property Check: NotInvincea - PASSED
2019-12-03T20:57:37.5732578Z INFO : Running System Property Check: NotMessageRelay ...
2019-12-03T20:57:37.5732578Z INFO : RMS is not installed on the endpoint
2019-12-03T20:57:37.5732578Z INFO : System Property Check: NotMessageRelay - PASSED
2019-12-03T20:57:37.6282742Z INFO : Running System Property Check: NotNac ...
2019-12-03T20:57:37.6282742Z INFO : System Property Check: NotNac - PASSED
2019-12-03T20:57:37.6832531Z INFO : Running System Property Check: NotPatch ...
2019-12-03T20:57:37.6832531Z INFO : System Property Check: NotPatch - PASSED
2019-12-03T20:57:37.7382478Z INFO : Running System Property Check: NotPureMessageDomino ...
2019-12-03T20:57:37.7382478Z INFO : System Property Check: NotPureMessageDomino - PASSED
2019-12-03T20:57:37.7932646Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2019-12-03T20:57:37.7932646Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2019-12-03T20:57:37.8482612Z INFO : Running System Property Check: NotSharePoint ...
2019-12-03T20:57:37.8482612Z INFO : System Property Check: NotSharePoint - PASSED
2019-12-03T20:57:37.9032585Z INFO : Running System Property Check: NotSecServer ...
2019-12-03T20:57:37.9032585Z INFO : System Property Check: NotSecServer - PASSED
2019-12-03T20:57:37.9582382Z INFO : Running System Property Check: NotSum ...
2019-12-03T20:57:37.9582382Z ERROR : System Property Check: NotSum - FAILED
2019-12-03T20:57:38.0132524Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2019-12-03T20:57:38.0132524Z INFO : Not tamper protected
2019-12-03T20:57:38.0132524Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2019-12-03T20:57:38.0682302Z INFO : Running System Property Check: RAMSize ...
2019-12-03T20:57:38.0682302Z INFO : System Property Check: RAMSize - PASSED
2019-12-03T20:57:38.1232430Z INFO : Running System Property Check: SupportedOS ...
2019-12-03T20:57:38.1232430Z INFO : Running on workstation.
2019-12-03T20:57:38.1232430Z INFO : System Property Check: SupportedOS - PASSED
2019-12-03T20:57:38.1782434Z INFO : Running System Property Check: ValidTempDirectory ...
2019-12-03T20:57:38.1782434Z INFO : Temp folder exists.
2019-12-03T20:57:38.1782434Z INFO : System Property Check: ValidTempDirectory - PASSED
2019-12-03T20:57:38.2332197Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2019-12-03T20:57:38.2332197Z INFO : No local install source folder to validate.
2019-12-03T20:57:38.2332197Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2019-12-03T20:57:38.2882874Z INFO : Running System Property Check: ValidServer ...
2019-12-03T20:57:38.2882874Z INFO : System Property Check: ValidServer - PASSED
2019-12-03T20:57:38.3432305Z INFO : Running System Property Check: ValidDeploymentInfo ...
2019-12-03T20:57:38.3432305Z INFO : Current Time: 2019-12-03T20:57:38.343000
2019-12-03T20:57:38.3432305Z INFO : This computer is part of the domain XXXX
2019-12-03T20:57:38.3432305Z INFO : Domain Name: XXX
2019-12-03T20:57:38.3432305Z INFO : Computer Name: XX00
2019-12-03T20:57:38.3432305Z INFO : Computer Description is not available.
2019-12-03T20:57:38.3432305Z INFO : Operating System: WIN10
2019-12-03T20:57:38.3432305Z INFO : ProductType: 48
2019-12-03T20:57:38.3482115Z INFO : Last logged on user was: XXXX\\Administrator
2019-12-03T20:57:38.3482115Z INFO : Fully Qualified Domain Name: XXXXXX
2019-12-03T20:57:38.3482115Z INFO : Processor architecture: x64
2019-12-03T20:57:38.3482115Z INFO : OS Major Version: 10 and OS Minor Version: 0
2019-12-03T20:57:38.3482115Z INFO : Friendly OS Name: WIN10
2019-12-03T20:57:38.3482115Z INFO : Is server?: 0
2019-12-03T20:57:38.3532134Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2019-12-03T20:57:38.3532134Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-12-03T20:57:38.3582135Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-12-03T20:57:38.3582135Z INFO : Set security protocol: 00000800
2019-12-03T20:57:38.3582135Z INFO : Opening connection to dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2019-12-03T20:57:38.3582135Z INFO : Sending request for connection confirmation through potential proxy
2019-12-03T20:57:38.3582135Z INFO : Request content size: 0
2019-12-03T20:57:38.9462425Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-12-03T20:57:38.9512621Z INFO : Certificate check succeeded
2019-12-03T20:57:38.9512621Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-12-03T20:57:39.1112498Z INFO : Response status code: 200
2019-12-03T20:57:39.1112498Z INFO : Response data size: 168
2019-12-03T20:57:39.1112498Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2019-12-03T20:57:39.1112498Z INFO : Request content size: 1371
2019-12-03T20:57:39.1112498Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-12-03T20:57:39.1162397Z INFO : Certificate check succeeded
2019-12-03T20:57:39.1162397Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-12-03T20:57:39.2862389Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-12-03T20:57:39.2912215Z INFO : Certificate check succeeded
2019-12-03T20:57:39.2912215Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-12-03T20:57:39.2912215Z INFO : Response status code: 200
2019-12-03T20:57:39.2912215Z INFO : Response data size: 214
2019-12-03T20:57:39.2912215Z INFO : Parsing message received for deployment token: {"products":[{"product":"ENDPOINT_PROTECTION","supported":true,"reasons":[]}],"dciFileName":"da07c334844b783484d1e2978c9e2a3e","registrationToken":"39ab2e18dc61017e8dd84f51e0f516fd0c86d92c333878549db69c26286c6a85"}
2019-12-03T20:57:39.2912215Z INFO : Model::token value changed to: 39ab2e18dc61017e8dd84f51e0f516fd0c86d92c333878549db69c26286c6a85
2019-12-03T20:57:39.2912215Z INFO : Licenses available: ENDPOINT_PROTECTION
2019-12-03T20:57:39.3462203Z INFO : Running System Property Check: InstallationInProgress ...
2019-12-03T20:57:39.3462203Z INFO : System Property Check: InstallationInProgress - PASSED
2019-12-03T20:57:39.4012173Z INFO : Running System Property Check: SafeGuardEncryption ...
2019-12-03T20:57:39.4012173Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2019-12-03T20:57:39.4012173Z INFO : Product is not installed
2019-12-03T20:57:39.4012173Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2019-12-03T20:57:39.4012173Z INFO : System Property Check: SafeGuardEncryption - PASSED
2019-12-03T21:03:21.6018298Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2019-12-03T21:03:21.6168381Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2019-12-03T21:03:21.6168381Z INFO : Sending HTTP 'PUT' request to: prod/2019-12-03T21:03:21Z-2019-12-03T21:03:21Z-f1cfe559-ff39-59e7-a10a-5eabafbbdd23.json
2019-12-03T21:03:21.6218349Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-12-03T21:03:21.6218349Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-12-03T21:03:21.6218349Z INFO : Set security protocol: 00000800
2019-12-03T21:03:21.6218349Z INFO : Opening connection to t1.sophosupd.com
2019-12-03T21:03:21.6218349Z INFO : Request content size: 1772
2019-12-03T21:03:21.9865482Z INFO : Sending request
2019-12-03T21:03:21.9865482Z INFO : Request sent
2019-12-03T21:03:22.4232214Z INFO : Sending request
2019-12-03T21:03:22.4232214Z INFO : Request sent
2019-12-03T21:03:22.4232214Z INFO : Response status code: 200
2019-12-03T21:03:22.4232214Z INFO : Response data size: 0
2019-12-03T21:03:22.4232214Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2019-12-03T21:03:22.4281367Z INFO : Telemetry Response:
2019-12-03T21:03:22.4331382Z INFO : User profile unloaded
2019-12-03T21:03:22.4581187Z INFO : Cleaning up extracted files
2019-12-03T21:03:22.6429833Z ERROR : Exception: Setup program failed with code: 1
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