Hi Sophos
I have a laptop that I was going to encrypt using Sophos Central, but noticed that in Sophos Central that it was reporting several errors with services not running.
Checking the services on the device showed that Device Control Service and Sophos Anti-Virus was not running.
Did a quick google and saw from Sophos EHS KB Article was to disable the Sophos Autoupdate service then rename the cache files then delete the .xml file from the autoupdate folder.
I then started the service again then went to update the Sophos endpoint. But the endpoint now does not update, it says update failed.
Tried changing the proxy in internet settings to see if it would come back up but left it several minutes and no changes.
I have logs have the errors if needs be.
I hope you can help, because as the client that uses this machine will be needing the laptop by next week wednesday to work from home.
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