Hello, I don't understand, all my search show that some services can be down In my case, all is green and running and this alert sent to me : Policy non-compliance: Network Threat Protection the available choices are : Mark as acknowledge Reinstall Endpoint protection Few PC are impacted. At first i Reinstalled endpoint, and after some days the same alert comme back. And now what can i do ? I presume that is not safe Thanks for your opinion Regards

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Policy non-compliance: Network Threat Protection : All is running

Hello,

I don't understand, all my search show that some services can be down

In my case, all is green and running and this alert sent to me : Policy non-compliance: Network Threat Protection
the available choices are :

Mark as acknowledge
Reinstall Endpoint protection

Few PC are impacted. At first i Reinstalled endpoint, and after some days the same alert comme back.
And now what can i do ?
I presume that is not safe

Thanks for your opinion

Regards

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0 Yashraj S over 4 years ago

Hi Hupf

Please check if this article helps you out. It usually comes up when there is a change made by the local administrator such that the running configuration of the endpoint does differ from the policy.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Hupf over 4 years ago in reply to Yashraj S

Hello,

I "Mark as acknowledge" concerned devices and i wait and see ...

Thank you
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0 Yashraj S over 4 years ago in reply to Hupf

Hi Hupf

Please monitor this issue and let me know how it goes.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 4 years ago in reply to Hupf

Hi Hupf

Please monitor this issue and let me know how it goes.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Hupf over 4 years ago in reply to Yashraj S

Ok
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0 Hupf over 4 years ago in reply to Yashraj S

Hello,

The same message comes today, i wait result from from a diagnostic ran

Bye
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0 SAJ over 4 years ago in reply to Hupf

Hello Hupf,

Just checking if this issue is resolved or not. Do you still need any help with this?

SAJ

Community Support Engineer | Sophos Technical Support
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0 Hupf over 4 years ago in reply to SAJ

Hello,

No, but around this , nothing seams to be worried.
I think alert is closed when services state is good

The issue, it's appear, is the alert does not turn off

Can you confirm ?
Perhaps a display issue ?

Thank's
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0 SAJ over 4 years ago in reply to Hupf

Hi Hupf,

If the alert is resolved by you, You can move the alert to "Mark as resolved" under the STATUS tab on the Sophos central dashboard of that particular device.

This action clears the alert from the list in Sophos Central and also clears threat details from the quarantine manager on the computer or server.

You can enforce a new scan on the device to make sure the threat is cleared from the device.

For more details on how to deal with alerts, please follow the link here.

SAJ

Community Support Engineer | Sophos Technical Support
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