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[Sophos Notification] Sophos Mac Endpoint - Intermittent hang of web browsing

Hi everyone,

Sophos Support has had reports of Apple Mac OS systems where web browsing stops while Sophos is installed. Currently, this is under high priority investigation do determine the cause and correct the issue.

For more information, please refer to the below article:



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  • Update: October 28, 2019 - Development has tested a fix, both internally and with customers. During this time, the issue no longer occurred. As such, we are confident that the changes included in this fix are successful at correcting the issue. These changes will be incorporated into the release version 9.9.6, which we will be rolling out to Central customers around the end of November / beginning of December.

    As a workaround, we have made a modified version of 9.9.4 available until 9.9.6 is released. Any customers who want this will need to contact support, and it will be applied to all Macs for the customer. Please note that going on this special, you will not get the 9.9.5 release (Mid-November), and be placed in the first group for the 9.9.6 release. The 9.9.5 release contains two major changes, Sophos’ new Managed Threat Response (MTR) protection for Mac (https://www.sophos.com/en-us/products/managed-threat-response.aspx), and a pop-up notification for any permissions issues on Mac OS 10.15 Catalina. 9.9.6 will include everything in 9.9.5 when it releases.

    To determine if you have the special build:

    1. Open the Sophos Endpoint GUI
    2. Option+Click on About (lower right)
    3. The version displayed will be 9.9.4 (217546) if you are on the special build.

    Reference: https://community.sophos.com/kb/en-us/134640


    Florentino
    Director, Global Community & Digital Support

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  • I've been having this issue with Catalina and version 9.9.8 

    Sophos Web Intelligence in Activity Monitor starts consuming all sorts of bandwidth, and I have NO web browsing, although other services like email, software updates, etc... work. Seems to impact browsers only. What was the change that was made to the software to make this work better? 

    The second I force quit the Web Intelligence service, the machine starts working again. 

     

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  • I've been having this issue with Catalina and version 9.9.8 

    Sophos Web Intelligence in Activity Monitor starts consuming all sorts of bandwidth, and I have NO web browsing, although other services like email, software updates, etc... work. Seems to impact browsers only. What was the change that was made to the software to make this work better? 

    The second I force quit the Web Intelligence service, the machine starts working again. 

     

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