This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Details lacking in macOS events

Hello, I am starting this discussion to solicit joint interest in the lack of a "Details" link for events on a macOS machine. Please vote using the ideas link below if you share the same sentiment.

When responding to alerts in Sophos Central, the first thing I do is gather as much information as possible from the alert itself. Whether the endpoint is Windows or macOS, I need to be able to view details such as the file hash, raw detection data, file publisher, etc. in order to properly triage the alert.

After reviewing an alert, I go directly to the events tab of the device in question. On a Windows machine I am able to click a "Details" link for each of the events that were alerted on, as well as the events that may have preceded the detection. On a macOS machine no such link exists, so I am left relatively blind to details that are crucial to continue my investigation.

I was told that because many of the detections I was seeing were PUPs and PUAs, a detail link was not provided since they are not necessarily malicious in nature. However, I also encountered instances where I cannot see details for 'Malware detected: 'Mal/Phish-A' events either. In addition to this, I should be able to view details on PUP and PUA detections (just like is available in Windows) so that my teammates and I can make the determination on whether to block the application across our environment.

Example 1 - No event details for detection on macOS machine (Malware detected: 'Mal/Phish-A')

Example 2 - No event details for detecion on macOS machine (PUP)

Windows OS example, PUP/ PUA showing event details

https://ideas.sophos.com/forums/428821-sophos-central/suggestions/38563891-add-details-link-in-macos-events



This thread was automatically locked due to age.
Parents Reply Children