This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unistall and install error: STUCK..

Hi,

Im doing some tests with Sophos cloud. I'm on trial as we speak.

I have intalled the endpoint with no problem.

I tried to unistall it but it seems I did not unistall the 5 'add/remove program' entries in the right order.
Now i'm stuck because i still see Sophos entries in my 'add/remove program' (Sophos AV and Sophos Diagnostic) and in the running services.

I even cannot install it again as the installer fails. 

16/11/2015,13:10:21,Information,Searching for third-party security software.,
16/11/2015,13:10:23,Information,Return Code 10 from third-party security software removal tool.,
16/11/2015,13:10:23,Information,No third-party security software found.,
16/11/2015,13:10:23,Information,Installing MSI...,
16/11/2015,13:10:23,Information,Remove old SAV...,
16/11/2015,13:10:23,Information,Uninstallation of Sophos Anti-Virus returned exitcode: 1603,
16/11/2015,13:10:23,ERROR,The uninstallation of Sophos Anti-Virus failed. Installation of Sophos Endpoint Security and Control has failed.,
16/11/2015,13:10:25,Information,Sending EBS feedback to Sophos...,

Is there any wipe tool available to clean this out? Then I can start over.

Thank you!

rgrds,

Walter



This thread was automatically locked due to age.
Parents Reply Children
No Data