• Sophos EAP version 10.0.3 MAC Big Sur Sophos Scan D not running

    Hello, We have the same problem as this post: https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/125885/10-0-3-update---sophosscand-stopped/461329#461329 However the verified answer doesn't apply as in we don't see the suggested…

  • MacOS Kext Extensions won't Enable

    I have a Mac that was upgraded from Sierra to BigSur. I put the Mac into the EAP for Sophos /BigSur. I went through the KEXT instructions show in support article below. https://support.sophos.com/support/s/article/KB-000038341?language=en_US…

  • Big Sur EAP 10.0.3 Web Filtering Only Works in Safari

    What feature is impacted? Web Control What is the severity of the issue? High Summary of the issues: Web control only works in Safari. I am allowed to see all categories including Malware on sophostest.com even though we have…

  • The 10.0.3 Sophos Transparent Proxy interrupts Global Protect VPN sessions.

    The 10.0.3 Sophos Transparent Proxy interrupts Global Protect VPN sessions. Severity is low, as there is an EAP workaround, however, if this goes to production, there will be hundreds of Help Desk calls making the severity High. To reproduce this…

  • 10.0.3 Update - SophosScanD stopped

    Immediately after an autoupdate installed 10.0.3, SophosScanD is now no longer able to run. When I run the diagnostic tool, it says the System Extensions "Sophos Can Extension" and "Sophos Network Extension" aren't met, but under privacy settings all…

  • EAP Sophos 10.0.2 and iboss cloud connector (content filter / proxy) network/internet stops when both are installed.

    • What feature is impacted? ◦ Network access including internet stop working on the client machine as soon as both our iBoss content filter and sophos AV are both installed and the ""SophosWebNetworkExtension" Would Like to Add Proxy Configurations" is…

  • Sophos Intercept X with EDR - EAP 10.0.2 - Services not working

    A lot of the services and protection features are not working. I am running Big Sur 11.1. 1. Web Control - Blocking certain categories - It only works after I do a uninstall and install of the program, sync with Sophos Central, and then test it. I did…

  • XCode FlipperKit debug tool fails build with 10.0.2 but works fine with 10.0.1

    XCode FlipperKit debug tool fails project build with 10.0.2 but works fine with 10.0.1.

  • Degraded performance with mounted disk images

    What feature: File scanning with scanextension (Is the one showing up in activity monitor) Severity: medium Summary: Mounting dmgs is extemely slow and causes an unresponsive system. Reproduce it: Mount a dmg. The bigger the better? Frequency…
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