• Sophos Technician installed wrong version of Sophos on Mac with Big Sur

    I had a client who needed help with a Mac that was running Catalina, they were receiving constant notifications to finish installation. I had a sophos technician call them to assist with the installation. Somehow the technician decided to install Sophos…
  • EAP Sophos 10.0.2 and iboss cloud connector (content filter / proxy) network/internet stops when both are installed.

    • What feature is impacted? ◦ Network access including internet stop working on the client machine as soon as both our iBoss content filter and sophos AV are both installed and the ""SophosWebNetworkExtension" Would Like to Add Proxy Configurations" is…
  • Degraded performance with mounted disk images

    What feature: File scanning with scanextension (Is the one showing up in activity monitor) Severity: medium Summary: Mounting dmgs is extemely slow and causes an unresponsive system. Reproduce it: Mount a dmg. The bigger the better? Frequency…