Hello,
after starting the setup I see a message "Prepare Download" but after a second the installation fails with the message to contact the administrator.
Some messages within the log seem to indicate a download issue:
2021-01-25 16:08:48.643 [com.sophos.bootstrap.helper 5397:350992 TID:351011 install debug SUL wrapper] Wrapper sent message: Starting download from URL: dci.sophosupd.net/.../ffc5606f9b70e8ddf439fb0ff8716d44.xml
2021-01-25 16:08:48.643 [com.sophos.bootstrap.helper 5397:350992 TID:351032 sessionHandler sessions] [SMEURLSessionHandler.m:301] Attempting communication with session
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug] <>[SMEDownloadController.setDownloaderState:] Error message received - evaluating state. (29)]
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug communications ] <>[SMEDownloadingStatusService.stateUpdatedNotification]
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug communications ] posting com.sophos.installer.update to object: 51F73565-A6BA-4ECF-956C-36598DF9BB24]
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug SUL wrapper] Wrapper error: Failed to download remote metadata. error code: 5, details: Failed to authenticate
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug SUL wrapper] Wrapper SUL: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/update
2021-01-25 16:08:48.664 [com.sophos.bootstrap.helper 5397:350992 TID:351032 install debug SUL wrapper] Wrapper SUL: [I31036] No proxy was used.
Thanks for any hint!
