Real Time Protection disabled

are you on the EAP version of the endpoint software? Have you done the steps in the listed actions in how to verify protection?

I do not think so. We are about 150-200 users in the organisation so do not think we are on EAP. The only actions listed is to reinstall Sophos and check activity logs. Done both of them but no resolution. As this seems to be a common recent problem in Sophos, is there a set of instructions that I can follow and resolve this issue?

If you are not on the EAP and the machines are on Big Sur - then there is no protection. 

The EAP variant is testing Big Sur compatibility for our product.

May I ask can we deploy EAP variant to only one user to test it on Big Sur after they upgrade?

the EAP can be deployed to any machines you want. Be aware it is not meant for use on production machines. Yes, it is granular deployment.

About 40-50 users are on Big Sur but only 3 are facing the issue. Is this possible?

Also, I was not sure what you meant by Production Machines? I want one affected user to try using the EAP to see if it solves the issue. Do you think that could be one way to resolve the issue. 

Hi, it is possible to deploy the software to a single machine through the EAP's "manage devices" page. You can confirm the version installed as 10.0.2 is the EAP version number.

Please let us know if that helps your issue or if we can provide any additional information.

Hi, it is possible to deploy the software to a single machine through the EAP's "manage devices" page. You can confirm the version installed as 10.0.2 is the EAP version number.

Please let us know if that helps your issue or if we can provide any additional information.