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macOS 11.0.1 (20B50), Sophos Endpoint 10.0.2 & Confirming Endpoint Protection

dan-snelson

Happy Monday!

Per the following article …

https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124246/how-to-confirm-the-endpoint-is-protected

… on a physical hardware running macOS 11.0.1 (20B50) and Sophos Endpoint 10.0.2, I'm able to download, unzip and open "eicar.com" without any notifications from Sophos.

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  • 0

    Hi Dan,

    Thank for the feedback, and sorry to hear that detection doesn't appear to be working.

    Have you rebooted? If not, give that a try and let us know.

    If you have, could you run the commands at the bottom of the article you mentioned? We've updated it with more steps to provide a more a detailed look at the configuration of the system extensions.

  • 0 in reply to David Lancaster

    I'm experiencing the same results after a reboot.

    Here's the output from a test MacBook Air:

    % sw_vers
ProductName:	macOS
ProductVersion:	11.0.1
BuildVersion:	20B50

% sudo sqlite3 /Library/Application\ Support/com.apple.TCC/TCC.db "select client,auth_value from access" | grep -i sophos | sort
Password:
com.sophos.endpoint.scanextension|2
com.sophos.scan|0

% systemextensionsctl list | grep -i sophos
*	*	2H5GFH3774	com.sophos.endpoint.networkextension (1.0/2)	networkextension	[activated enabled]
*	*	2H5GFH3774	com.sophos.endpoint.scanextension (1.0/1.0)	com.sophos.endpoint.scanextension	[activated enabled]

% gzcat /Library/Logs/SophosDiagnostics.* | grep -e 'ESServer.*Cache Stat'
gzcat: /Library/Logs/SophosDiagnostics.1.gz: unexpected end of file
gzcat: /Library/Logs/SophosDiagnostics.1.gz: uncompress failed
gzcat: /Library/Logs/SophosDiagnostics.5.gz: unexpected end of file
gzcat: /Library/Logs/SophosDiagnostics.5.gz: uncompress failed
2020-11-30 13:06:49.759 [SophosServiceManager 77:1814 TID:1782 ESServer PID:292] Create ScanD Cache Stat timer. (process: SophosScanD, pid: 494, xpc: com.sophos.esclient.xpc.SophosScanD.494.719DF)
2020-11-30 13:11:49.721 [SophosServiceManager 77:1814 TID:12943 ESServer PID:292] [Cache Stat: Total 3331 item(s), hit ratio: 42.87095%, miss ratio: 57.12905%]
2020-11-30 13:16:49.707 [SophosServiceManager 77:1814 TID:14867 ESServer PID:292] [Cache Stat: Total 3555 item(s), hit ratio: 42.646698%, miss ratio: 57.353306%]
2020-11-30 13:21:49.723 [SophosServiceManager 77:1814 TID:16705 ESServer PID:292] [Cache Stat: Total 3956 item(s), hit ratio: 42.542194%, miss ratio: 57.457806%]
2020-11-30 13:26:49.709 [SophosServiceManager 77:1814 TID:18143 ESServer PID:292] [Cache Stat: Total 4021 item(s), hit ratio: 42.49736%, miss ratio: 57.50264%]
2020-11-30 13:31:49.696 [SophosServiceManager 77:1814 TID:19417 ESServer PID:292] [Cache Stat: Total 4390 item(s), hit ratio: 42.431564%, miss ratio: 57.56843%]
2020-11-30 13:36:49.738 [SophosServiceManager 77:1814 TID:21216 ESServer PID:292] [Cache Stat: Total 4541 item(s), hit ratio: 42.712646%, miss ratio: 57.287354%]
2020-11-30 13:41:49.722 [SophosServiceManager 77:1814 TID:23002 ESServer PID:292] [Cache Stat: Total 4558 item(s), hit ratio: 42.952408%, miss ratio: 57.047592%]
2020-11-30 13:46:49.712 [SophosServiceManager 77:1814 TID:24282 ESServer PID:292] [Cache Stat: Total 4558 item(s), hit ratio: 43.005974%, miss ratio: 56.994026%]
2020-11-30 13:51:49.698 [SophosServiceManager 77:1814 TID:26686 ESServer PID:292] [Cache Stat: Total 6437 item(s), hit ratio: 41.309708%, miss ratio: 58.690292%]
2020-11-30 13:56:49.729 [SophosServiceManager 77:1814 TID:34697 ESServer PID:292] [Cache Stat: Total 8974 item(s), hit ratio: 61.980217%, miss ratio: 38.019783%]
2020-11-30 14:01:49.711 [SophosServiceManager 77:1814 TID:36920 ESServer PID:292] [Cache Stat: Total 9039 item(s), hit ratio: 61.590492%, miss ratio: 38.409504%]
2020-11-30 14:02:47.533 [SophosServiceManager 77:1814 TID:37314 ESServer PID:292] Invalidate ScanD Cache Stat timer. (process: SophosScanD, pid: 494, xpc: com.sophos.esclient.xpc.SophosScanD.494.719DF)
gzcat: /Library/Logs/SophosDiagnostics.gz: unexpected end of file
gzcat: /Library/Logs/SophosDiagnostics.gz: uncompress failed
2020-11-30 14:03:07.423 [SophosServiceManager 77:1814 TID:37585 ESServer PID:292] Create ScanD Cache Stat timer. (process: SophosScanD, pid: 3335, xpc: com.sophos.esclient.xpc.SophosScanD.3335.EBB37)

    P.S. The last line of Step No. 7.a.A. most likely should be the first line of Step No. 7.b.

  • 0 in reply to dan-snelson

    That is odd as the output all looks as expected.

    Could you trigger an SDU and PM me the filename - we'll get someone to look a bit deeper.

    https://support.sophos.com/support/s/article/KB-000038603?language=en_US

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