• Problems with Sophos Home on Mac. Does not allow me to use existing account.

    Hello there, I am having a problem on my MacBook with 12.2.1. Suddenly SOPHOS gives me an alert and does not allow me to log into my account any more: the CREATE ACCOUNT is disabled. I have uninstalled and installed the HOMOS HOME software several…

  • i need help

    Today I attempted to download FTP software using Sophos Home. It is blocked by Sophos, but I have to log in via a pop-up. It is impossible for me to log in or reset my password, I have tried everything and have not been successful. As a result, I am not…

  • Sophos intercept X for mobile link checker

    Hello, I use Sophos Intercept X for mobile on Android with link checker enable. Since few weeks, this feature stop working. I use edge Web browser and everytime i open an URL (from an email for example) i have this error : the chosen browser is…

  • Sophos intercept x for mobile web protection

    Does Sophos intercept x for mobile uses a url based filtering method for web filtering protection or is it a signature based? Like if its a signature based method then it would be able to block a malicious website even if its not present in sophos blacklist…

  • Sophos HitmanPro detected as spyware

    Hello! Yesterday, I had downloaded HitmanPro in my pc from the official website. ( https://secure2.sophos.com/en-us/products/free-tools/hitmanpro.aspx ) But when I scanned it with Virustotal, It was detected as a spyware (Trojan.PSW.Pycoon.g)…

  • "Action Required" alert on mac os Big Sur 11.3

    Hi. I try to install Sophos on mac (os version is Big Sur 11.3). I encounter 'Action Required' alert. Even though I push the "Open Security & Privacy" button, I couldn't find "Allow" button, I've already granted Full Disc access permission. What…

  • Is there a SOPHOS download for an older version Mac OSX 10.9.5?

    Is there a download of SOPHOS for an older version Mac OSX 10.9.5? When you purchase the home edition for the first time, it might be a good idea to require the buyer to check his device's OS. Thanks! JW

  • Windows Server 2012 r2 not starting after endpoints update

    My windows server 2016 was missing update for several months and after a restart sophos endpoint updated successfully after only one restart the server is unable to boot so i have another 2012 R2 server also which also need to update ???

  • savscan -exclude not excluding directories

    As the title says, when I try to exclude a directory from savscan it does not exclude it. I have tried the following commands for a full-system scan, excluding a directory that cannot be accessed: savscan / -exclude /var/lib/lxcfs/cgroup/ savscan…

  • URGENT! Help with JS/Agent-AZOD malware on Mac OS X 10.10.5

    8345.Malware screengrab.tiff Hello all, I was backing up my mac onto my external hard drive via time machine when I received a quarantine manager notice that I had JS/Agent-AZOD malware on my mac which needs to be removed manually, and the 'cleanup…

  • Cannot found root of file to delete HELP

    HI, antivirus detected Bundlore and cannot clean automatically so give to me the chance to delete manual. Is ok but i dont found the root that message suggest me. /Volumes/FlashPlayer/FlashPlayer_943.app/Contents/MacOs/A2l64Wping.76w I even dont…

  • Computer is Vulnerable: Web Protection Disabled

    Okay so the icon is orange, I figured that looked wrong, so I clicked it, it said "Computer is Vulnerable: Web Protection Disabled" I clicked the link to "enable" it takes me to my dashboard at sophos which shows the toggle for web protection is turned…

  • Full scan time in Sophos Home AV on Win10?

    Doing a full scan (only type available with free home). It reaches 69% and then stalls for at least an hour now. I've completely uninstalled/reinstalled Home and get exactly the same result. Task Manager shows CPU, Disk and Memory usage with the AV…

  • Missing Shared .DLL for Sophos Virus Removal Tool.

    I installed Sophos Virus Removal Tool on my Vista SP2 laptop several days ago. It's been smooth until this morning. I booted and ran Piriform's CCleaner version 5.44 and when cleaning the registry it found one missing shared .dll and the results are in…

  • Sophos Security app for android shows "Contains executables"

    Im an android app developer. Running a scan on my app with the Sophos Security app for android show the following security warning. Contains executables This app contains programs that can be run from a command shell. I would like to know what…

  • VPN XG Firewall Home

    Hi, Any one can tell me what kind of VPN i can do with the XG Firewall Home Edition? I can use all the kind of VPN like the XG Firewall with the SFOS pay: Site-to-site VPN: SSL, IPsec L2TP PPTP Remote Access: SSL, IPSec, Android/Iphone IKEv2…

  • sophos authenticating domain users and adding profile web filtering

    I am having difficulty accessing the firewall in the windows domain and making the machines that are in the domain when making the access already pull domain user and gain profile. ex: PROFILE: DIRECTOR ACCESS RELEASE WITHOUT RESTRICTION PROFILE…

  • Suggestion

    Had problem with prior/current Sophos, so tried to trash, then download new Sophos Home, but now no longer have access to properly uninstall the prior (now trashed) version in order to install the new download of Sophos Home--stuck. 'Have managed to…

  • Does not come to my Email Download Sophos UTM Home Edition?

    Does not come to my Email Download Sophos UTM Home Edition? what do I do?

  • LAN to LAN Traffic extremely slow! HELP!

    Hi Guys i have install the sophos xg home edition on a virtual machine (vmware) gave it 2 cpu + 2GB ram + 4GB primary HD + 80GB secondary HD i have 3 internal vlans and i have set them all. i can confirm that i can access resouces on all vlans.…

  • LAN (internal) traffic extremely slow

    Hi Guys i have install the sophos xg home edition on a virtual machine (vmware) gave it 2 cpu + 2GB ram + 4GB primary HD + 80GB secondary HD i have 3 internal vlans and i have set them all. i can confirm that i can access resouces on all vlans.…

  • Port forward on XG 17.0.3 MR-3

    Hi Guys i am trying to do some port forwarding on my newly install xg firewall. i have look around the web and found this guide: https://community.sophos.com/kb/en-us/122976 but i think this guide is from a different \ older version. my port…

  • Cannot send email to support to receive XG free home license

    Hello! While trying to receive XG Free Home license I received the following email from Sophos Support <downloadcompliance@sophos.com>: Hello , Good news! You have passed the required compliance checks and can use our software for the next 90…

  • How can I convert the trail license on the XG Firewall to a home license

    How can I convert the trail license on the XG Firewall to a home license? I have the home license, and the XG Firewall currently runs in trail mode. However, I don't want the XG firewall to be expired. What are the steps for this? The help is…

  • Segmentation fault and lockup on install of Sophos XG Firewall (Home)

    Hi! Tried to install XG firewall but get a lot of segmentation fault When I boot the install (tried both usb and cd) the installer gives me a long list of "segmentation fault" (around 25-30 lines of same message). Then I get a line that says " Press…
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