Hi, I am using Sophos Home 10.3.8 on a MacBook Pro running Big Sur 11.6.8, the most current version of each I believe. Yesterday the Sophos badge spontaneously turned orange and said PUA protection was disabled. When I click Enable on my desktop, the…

Hello there, I am having a problem on my MacBook with 12.2.1. Suddenly SOPHOS gives me an alert and does not allow me to log into my account any more: the CREATE ACCOUNT is disabled. I have uninstalled and installed the HOMOS HOME software several…

Hi. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and login to my Window workstation using Microsoft Remote Desktop 10.6.6 (1883). What happen next is a super slow connection to the work…

Hi. I try to install Sophos on mac (os version is Big Sur 11.3). I encounter 'Action Required' alert. Even though I push the "Open Security & Privacy" button, I couldn't find "Allow" button, I've already granted Full Disc access permission. What…

My MacBook Air is running the Free Home Edition Version 9.6.8 very well. Where can I download and install a new one in my new iMac? I cannot find the link for downloading. My new iMac is running Sophos Home Premium 30-day free trial now. Would you please…

HI, antivirus detected Bundlore and cannot clean automatically so give to me the chance to delete manual. Is ok but i dont found the root that message suggest me. /Volumes/FlashPlayer/FlashPlayer_943.app/Contents/MacOs/A2l64Wping.76w I even dont…

I downloaded a 'download converter for safari' on my mac and it downloaded all this malware instead. Sophos caught some of it, but not all of it and I have been going around getting advice and doing what I can but I want to know how to make sure it's…

Sophos for Mac Home Edition (2.0.3) is reporting real-time protection is disabled but when I try and enable it, the console says it is already enabled. How do I troubleshoot? Running MacOS 10.13.3

Mac OSX Accidentally downloaded Premium version. Successfully uninstalled and tried to download Home Free; however, only get link to Premium.... How can I replace paid version of Home with free? Thanks, Eugene

I am now getting "Computer is Vulnerable" on my Sophos for Mac as the Web Protection is disabled. How can I stop the notification while keeping web protection disabled? Thanks

HI I have uninstalled free tools due to a scan problem (following course of action recommended by Sophos Community) Now I should reinstall, but now it appears I cannot download and install Sophos Freee Tools without reregistering. What should I…

Hi, while Sophos free does pop up messages about threats found, say in emails or in files, the actual process of clicking the scan button has absolutely no effect. Here is a screen shot after TEN minutes of scanning. Surely this is not right, I would…

Hello, I appear to have a compatibility issue between Qustodio and Sophos home. After installing Qustodio, websites are unreachable. Qustodio uses it's own VPN to monitor web traffic. Does anyone have any experience of this type of situation? Is there…

What version of free Sophos should I use for Mac OS 10.8.5? Is there a version for this older OS?

After reading some favorable reviews, I wanted to try Sophos Home on my Mac. I have to say that I don't remember ever having so much trouble trying to install an app. Here's the process I have (unsuccesfully) tried: 1. Created and verified an account…

I recently upgraded my home mac to the new version of Sophos AV with the web based management console and when I ran a scan it picked up a few files that are expected false positives. There appears to no longer be a quarantine manager and from what I…

If I remove Sophos all works well. With Sophos installed Safari does sometimes not display the ebay site properly. All I get is text. It works always in Firefox. I have added Ebay to my sites in the Sophos Home control panel, where Sophos should ignore…

I have Sophos AV 9.4.2 for OS X Snow Leopard. How can I upgrade to v 9.5.2 and where may I find the download location? Will later versions of Sophos be backward-compatible with Snow Leopard?

Hello. I recently found the virus Mal/Generic-S on my mac. I see that it is a type of spyware. I checked on Sophos's website and saw that it only affects Windows. However I was wondering if the name "Mal/Generic -S" refers to a specific virus or to a…

I read the KB article on the _sophos user, and I'm wondering if changing the UniqueID on the user will negatively affect how Sophos runs? I want to do this for a couple minor reasons. The first, when our Mac managment software runs reports on computers…

I found a easy way to get the installer to work. Right click " Sophos Anti-Virus Home Edition.app " click on Show Package Contents go to the " MacOS " folder run the installer in that folder. Work around for now.

Hello. I just downloaded and installed savosx_he_r.zip, from www.sophos.com/.../sophos-antivirus-for-mac-home-edition-legacy.aspx , into an updated Mac OS X v10.8.5 machine. I like it so far, but is there a way to disable its memory resident? I only…

Help! I'm trying to update my Sophos Home Edition version 9.4.2 and it won't update. It's saying "Could not Contact Primary Server". This is usually set on autoupdates so when I saw the sophos logo with an x on the upper right hand side of my Macbook…