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Mac Home Edition 9.4 - Incomplete installation?

I've tried installing Sophos 9.4 several times on my Mac 10.6.8, and it refuses to run with the error message "Configuration daemon is not running"? Is there some way to get it to run?

Thanks!

John



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  • I have exactly the same problem, but since even Apple doesn't support 10.6.8 anymore I wouldn't hold my breath expecting a fix.
  • I just updated Sophos 9.2 to 9.4 in a Snow Leopard Server virtual machine and it worked without issue. I did use the 9.4ß installer which then upgraded itself to the release version.

    Was yours a fresh install or an upgrade from an earlier version of Sophos?
  • Curious. Can you send me a bit of information about your h/w? Would like to know what CPU your machine is using.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

  • Like you I updated from Sophos 9.2, which I have had no problems with for 3-5 years. I would like to try your 9.4B installer, where might I find it?
  • I'm running Mac OS X with Snow Leopard (10.6.8), 2.4 GHz Core 2 Duo with 6 GB of SDRAM. As mentioned above, I've had no issues running Sophos 9.2 till upgrading to 9.4.
  • I had the same problem last night. I tried to install Free antivirus downloaded from Sophos on my healthy mac running Snow Leopard and message "Configuration daemon is not running" appeared. Maybe this help:
    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i5
    Processor Speed: 2.4 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per core): 256 KB
    L3 Cache: 3 MB
    Memory: 4 GB
    Processor Interconnect Speed: 4.8 GT/s
    Boot ROM Version: MBP61.0057.B0C
    SMC Version (system): 1.58f15
    Serial Number (system): W8013BU3AGU
    Hardware UUID: 15AAE3AE-DA9B-5542-90A7-0ACBE9C3331F
    Sudden Motion Sensor:
    State: Enabled


    I do not know is this useful for you:

    Process: SophosConfigD [121]
    Path: /Library/Sophos Anti-Virus/SophosConfigD
    Identifier: SophosConfigD
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: launchd [1]

    Date/Time: 2015-09-10 03:23:49.030 -0600
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[CWInterface security]: unrecognized selector sent to instance 0x10032ac20'
    *** Call stack at first throw:
    (
    0 CoreFoundation 0x00007fff8a622784 __exceptionPreprocess + 180
    1 libobjc.A.dylib 0x00007fff84a0ef03 objc_exception_throw + 45
    2 CoreFoundation 0x00007fff8a67c110 +[NSObject(NSObject) doesNotRecognizeSelector:] + 0
    3 CoreFoundation 0x00007fff8a5f48ef ___forwarding___ + 751
    4 CoreFoundation 0x00007fff8a5f0a38 _CF_forwarding_prep_0 + 232
    5 SophosConfigD 0x00000001e5d25c73 -[SMENetworkStatusInfo interfacesToReport] + 671
    6 SophosConfigD 0x00000001e5d2521c -[SMENetworkStatusInfo startMonitoringWithReply:] + 360
    7 SophosConfigD 0x00000001e5d1969b -[SAVCommonPreferences startMonitoringForNetworkConnections] + 164
    8 SophosConfigD 0x00000001e5d17d8f main + 197
    9 SophosConfigD 0x00000001e5d15344 start + 52
    10 ??? 0x0000000000000001 0x0 + 1
    )


    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x00007fff84b450b6 __kill + 10
    1 libSystem.B.dylib 0x00007fff84be59f6 abort + 83
    2 libstdc++.6.dylib 0x00007fff868bd5d2 __tcf_0 + 0
    3 libobjc.A.dylib 0x00007fff84a12b39 _objc_terminate + 100
    4 libstdc++.6.dylib 0x00007fff868bbae1 __cxxabiv1::__terminate(void (*)()) + 11
    5 libstdc++.6.dylib 0x00007fff868bbb16 __cxxabiv1::__unexpected(void (*)()) + 0
    6 libstdc++.6.dylib 0x00007fff868bbbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7 libobjc.A.dylib 0x00007fff84a0efa2 object_getIvar + 0
    8 com.apple.CoreFoundation 0x00007fff8a67c110 +[NSObject(NSObject) doesNotRecognizeSelector:] + 0
    9 com.apple.CoreFoundation 0x00007fff8a5f48ef ___forwarding___ + 751
    10 com.apple.CoreFoundation 0x00007fff8a5f0a38 _CF_forwarding_prep_0 + 232
    11 SophosConfigD 0x00000001e5d25c73 -[SMENetworkStatusInfo interfacesToReport] + 671
    12 SophosConfigD 0x00000001e5d2521c -[SMENetworkStatusInfo startMonitoringWithReply:] + 360
    13 SophosConfigD 0x00000001e5d1969b -[SAVCommonPreferences startMonitoringForNetworkConnections] + 164
    14 SophosConfigD 0x00000001e5d17d8f main + 197
    15 SophosConfigD 0x00000001e5d15344 start + 52

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff84b0fc0a kevent + 10
    1 libSystem.B.dylib 0x00007fff84b11add _dispatch_mgr_invoke + 154
    2 libSystem.B.dylib 0x00007fff84b117b4 _dispatch_queue_invoke + 185
    3 libSystem.B.dylib 0x00007fff84b112de _dispatch_worker_thread2 + 252
    4 libSystem.B.dylib 0x00007fff84b10c08 _pthread_wqthread + 353
    5 libSystem.B.dylib 0x00007fff84b10aa5 start_wqthread + 13

    Thread 2:
    0 libSystem.B.dylib 0x00007fff84b10a2a __workq_kernreturn + 10
    1 libSystem.B.dylib 0x00007fff84b10e3c _pthread_wqthread + 917
    2 libSystem.B.dylib 0x00007fff84b10aa5 start_wqthread + 13

    Thread 3: com.apple.CFSocket.private
    0 libSystem.B.dylib 0x00007fff84b3a932 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x00007fff8a5df468 __CFSocketManager + 824
    2 libSystem.B.dylib 0x00007fff84b2ffd6 _pthread_start + 331
    3 libSystem.B.dylib 0x00007fff84b2fe89 thread_start + 13

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x00007fff707542f8 rcx: 0x00007fff5fbff948 rdx: 0x0000000000000000
    rdi: 0x0000000000000079 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff960 rsp: 0x00007fff5fbff948
    r8: 0x00007fff70757a60 r9: 0x0000000000000063 r10: 0x00007fff84b410fa r11: 0x0000000000000202
    r12: 0x00007fff8a6a7b09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010032ac20
    rip: 0x00007fff84b450b6 rfl: 0x0000000000000202 cr2: 0x00007fff70b7ffd0

    Binary Images:
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  • @bobcook: Sorry for off topic, but I've posted several questions about the 9.4, beginning 9/3, with zero replies. No one seems to be minding the store there.

    community.sophos.com/.../9888

    Have posted to Twitter and emailed Serra. Nothing back, zilch.
  • Thanks for the information. We will have to issue an update to fix this. Until then, don't install 9.4 on OS X 10.6. Sorry.

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    Bob Cook (bob.cook@sophos.com) Director, Software Development