This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error message & can't find Sophos

Hello,

I have installed the software from my university. It was working fine. Now it has disappread from my menu bar as well as my applications folder. I tried downloading and installing it again but it gived me the 'an incompatible product is installed' error.

I do have a Sophos folder in my Library, but it does not have the uninstall option, as mentioned in some discussions.

This thread was automatically locked due to age.

Parents

0 serra over 9 years ago

Hey mdiota

Can you run the following three commands and paste your results in your reply?

ls -l /Library/Application\ Support/Sophos/he/Installer.app
codesign -vv /Library/Application\ Support/Sophos/he/Installer.app
/Applications/Remove\ Sophos\ Anti-Virus.app/Contents/MacOS/tools/InstallationDeployer --force_remove

(note that the argument is dash dash force_remove)

Reply

0 serra over 9 years ago

Hey mdiota

Can you run the following three commands and paste your results in your reply?

ls -l /Library/Application\ Support/Sophos/he/Installer.app
codesign -vv /Library/Application\ Support/Sophos/he/Installer.app
/Applications/Remove\ Sophos\ Anti-Virus.app/Contents/MacOS/tools/InstallationDeployer --force_remove

(note that the argument is dash dash force_remove)

Children

No Data