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Download problems

Nieklem

Hello,

After reading positive reviews about SAV home edition for Mac I wanted to download this software.

First I got the message about compliance failure.

After that I received an email that it was solved and I could now download free SAV for Mac.

From Customer Service I get the following reply: " With regards to your query: Technical support for Sophos Anti-Virus for Mac Home Edition (free download) is only available through our website, and our online community called SophosFreeTalk. " I tried it through Free Tools.

According Customer Service I needed to create a My Sophos Account, which I did.

When I log in on my Sophos Account I get the following message: " Add the product license credentials for the Sophos products you have purchased to your MySophos account. Once added, you will be able to download these products from our website.

NOTE: Your product license credentials were provided on the Product License Schedule sent to you when you purchased your Sophos solution(s).  These credentials are not your MySophos login name and password. "

Can someone please explain what I am doing wrong ?

Thanks

:1020260


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  • 0

    Hi Alchemist,

    Unfortunately it seems there's a coupe different issues happening here. I was wondering, if you have a second, would you be able to try accessing the download again?

    This time, if you could provide:

    - A copy of the full URL on the page where you get the "file not available" message

    - A screenshot of any error messages you get

    We're having trouble reproducing the issue you're experiencing, so any extra info you can provide is really helpful.

    Thanks,

    :1020307
Reply
  • 0

    Hi Alchemist,

    Unfortunately it seems there's a coupe different issues happening here. I was wondering, if you have a second, would you be able to try accessing the download again?

    This time, if you could provide:

    - A copy of the full URL on the page where you get the "file not available" message

    - A screenshot of any error messages you get

    We're having trouble reproducing the issue you're experiencing, so any extra info you can provide is really helpful.

    Thanks,

    :1020307
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