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Download problems

Nieklem

Hello,

After reading positive reviews about SAV home edition for Mac I wanted to download this software.

First I got the message about compliance failure.

After that I received an email that it was solved and I could now download free SAV for Mac.

From Customer Service I get the following reply: " With regards to your query: Technical support for Sophos Anti-Virus for Mac Home Edition (free download) is only available through our website, and our online community called SophosFreeTalk. " I tried it through Free Tools.

According Customer Service I needed to create a My Sophos Account, which I did.

When I log in on my Sophos Account I get the following message: " Add the product license credentials for the Sophos products you have purchased to your MySophos account. Once added, you will be able to download these products from our website.

NOTE: Your product license credentials were provided on the Product License Schedule sent to you when you purchased your Sophos solution(s).  These credentials are not your MySophos login name and password. "

Can someone please explain what I am doing wrong ?

Thanks

:1020260


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  • 0

    Thank you Serranonymous,

    I have tried the link which you sent me.

    I come as far as the button "get started".  When I click this I am prompted for my Sophos Account. When I submit this I get a failure message.

    I also tried another browser but get the same results. When I log in I get the message that there is an Export Compliance issue. This happened before and when I then get the message that I am accepted, I can not come past the Sophos Account.

    Sorry for the trouble but I really do not know what is going wrong.

    Kind regards,

    Nico

    :1020291
Reply
  • 0

    Thank you Serranonymous,

    I have tried the link which you sent me.

    I come as far as the button "get started".  When I click this I am prompted for my Sophos Account. When I submit this I get a failure message.

    I also tried another browser but get the same results. When I log in I get the message that there is an Export Compliance issue. This happened before and when I then get the message that I am accepted, I can not come past the Sophos Account.

    Sorry for the trouble but I really do not know what is going wrong.

    Kind regards,

    Nico

    :1020291
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