Hello,
After reading positive reviews about SAV home edition for Mac I wanted to download this software.
First I got the message about compliance failure.
After that I received an email that it was solved and I could now download free SAV for Mac.
From Customer Service I get the following reply: " With regards to your query: Technical support for Sophos Anti-Virus for Mac Home Edition (free download) is only available through our website, and our online community called SophosFreeTalk. " I tried it through Free Tools.
According Customer Service I needed to create a My Sophos Account, which I did.
When I log in on my Sophos Account I get the following message: " Add the product license credentials for the Sophos products you have purchased to your MySophos account. Once added, you will be able to download these products from our website.
NOTE: Your product license credentials were provided on the Product License Schedule sent to you when you purchased your Sophos solution(s). These credentials are not your MySophos login name and password. "
Can someone please explain what I am doing wrong ?
Thanks
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