Download problems

Hi Nieklem,

You can download our free antivirus for Mac here.

The MySophos account is only required for our Enterprise products, which is why it was asking about license credentials.

Hope you have better luck with that link I sent you, and sorry about the confusion. Let us know if you have any other questions.

Thank you Serranonymous,

I have tried the link which you sent me.

I come as far as the button "get started".  When I click this I am prompted for my Sophos Account. When I submit this I get a failure message.

I also tried another browser but get the same results. When I log in I get the message that there is an Export Compliance issue. This happened before and when I then get the message that I am accepted, I can not come past the Sophos Account.

Sorry for the trouble but I really do not know what is going wrong.

Kind regards,

Nico

Hi Nieklem,

Really sorry this is still ongoing for you. I'm looking into it and will report back.

One thing I'm wondering: can you confirm the email address you provided when you signed up? Is it the same as the one you've used to create your account here on the forum? You can send me a PM if you don't want to post it publicly. 

Thanks for your patience!

One other question: If you try using a different email address to download, do you still get the same error?

The process appears to be broken.

The download link provided after agreeing to the EULA;

Download now

simply results in;

File not found."

Hi Alchemist,

Unfortunately it seems there's a coupe different issues happening here. I was wondering, if you have a second, would you be able to try accessing the download again?

This time, if you could provide:

- A copy of the full URL on the page where you get the "file not available" message

- A screenshot of any error messages you get

We're having trouble reproducing the issue you're experiencing, so any extra info you can provide is really helpful.

Thanks,

Hi again Nieklem,

I'm curious if you've had any luck with this yet? I did a bit of reseach, and the export compliance error you recieved should have triggered an automated email response. In that email you should have gotten a caseID number, so if you could send me that caseID number I can take a look for you.

If you'd prefer to contact me directly via email you can reach me at serra@sophos.com

Thanks,

Today it works.

Didn't do anything different.

Hi Serranonymous,

I have several casenrs. This is the latest :  4960184.

Thanks in advance.

Kind regards,

Nico

Hi Nieklem,

I just sent you an email, please do get back to me when you have a chance.