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cannot find sophos to uninstall

oswaldb

Sorry if this is posted 2x. I have just installed & would now like to uninstall Sophos. It is showing up in my menu bar, but I am unable to locate any of its parts through a spotlight search. The about says “About Panel Version Unknown.”

Here is the install log:
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEInstallController.m:209] Installing he version 9.2.2
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEInstallController.m:752] Fresh install of the "he" product.
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
Jun 23 13:07:06 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
Jun 23 13:07:08 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
Jun 23 13:07:08 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
Jun 23 13:07:11 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
Jun 23 13:08:40 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: YES
Jun 23 13:08:41 TD-2.local Sophos Installer[35383]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: YES
Jun 23 13:08:41 TD-2.local Sophos Installer[35383]: [SMEInstallController.m:562] "installer" success: YES
Jun 23 13:12:01 TD-2.local softwareupdated[270]: BackgroundActivity: Starting Background Check Activity
Jun 23 13:12:01 TD-2.local softwareupdated[270]: BackgroundActions: Automatic check parameters: autoDownload=NO, autoConfigData=NO, autoCriticalInstall=NO
Jun 23 13:12:01 TD-2.local softwareupdated[270]: SoftwareUpdate: Fired early. Next check=6/23/15, 7:10 PM (interval=86280.000000, A/C=YES)
Jun 23 13:12:01 --- last message repeated 1 time ---
Jun 23 13:12:01 TD-2.local softwareupdated[270]: BackgroundActivity: Finished Background Check Activity
Jun 23 13:13:20 TD-2.local Sophos Installer[35383]: [SMEInstallController.m:296] Installation complete
Jun 23 13:15:33 TD-2.local Sophos Installer[35547]: [SMEInstallController.m:209] Installing he version 9.2.4
Jun 23 13:15:33 TD-2.local Sophos Installer[35547]: [SMEInstallController.m:668] Upgrading the "he" product
Jun 23 13:15:33 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
Jun 23 13:15:33 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
Jun 23 13:15:33 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
Jun 23 13:15:34 TD-2.local Sophos Installer[35548]: [SMEInstallController.m:221] Starting receipt service for he version 9.2.2
Jun 23 13:15:34 TD-2.local Sophos Installer[35548]: [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix
Jun 23 13:15:34 TD-2.local Sophos Installer[35547]: [SMEBuildInstallPlanStrategy.m:189] Install plan:
components: [gui-he, sau, sau-config-he, savi, webd, data, sxld, gui-remove-he, version-he]
daemons: []
managed daemons: [com.sophos.webd, com.sophos.scan, com.sophos.intercheck, com.sophos.sxld, com.sophos.autoupdate]
agents: []
Jun 23 13:15:34 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
Jun 23 13:15:36 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
Jun 23 13:15:39 TD-2.local Sophos Installer[35548]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES
Jun 23 13:15:40 TD-2.local Sophos Installer[35548]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES
Jun 23 13:15:40 TD-2.local Sophos Installer[35548]: [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES
Jun 23 13:15:40 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
Jun 23 13:15:43 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
Jun 23 13:17:07 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: YES
Jun 23 13:17:08 TD-2.local Sophos Installer[35547]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: YES
Jun 23 13:17:08 TD-2.local Sophos Installer[35547]: [SMEInstallController.m:563] "installer" success: YES
Jun 23 13:17:08 TD-2.local Sophos Installer[35548]: [SMEInstallController.m:562] "receiptService" success: YES
Jun 23 13:17:08 TD-2.local Sophos Installer[35547]: [SMEInstallController.m:297] Installation complete
Jun 23 13:24:50 TD-2.local Sophos Installer[35694]: [SMEInstallController.m:209] Installing he version 9.2.2
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEInstallController.m:667] Upgrading the "he" product
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
Jun 23 13:24:51 TD-2.local Sophos Installer[35699]: [SMEInstallController.m:221] Starting receipt service for he version 9.2.4
Jun 23 13:24:51 TD-2.local Sophos Installer[35699]: [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEBuildInstallPlanStrategy.m:189] Install plan:
components: [gui-he, sau, sau-config-he, savi, webd, data, sxld, gui-remove-he, version-he]
daemons: []
managed daemons: [com.sophos.webd, com.sophos.scan, com.sophos.intercheck, com.sophos.sxld, com.sophos.autoupdate]
agents: []
Jun 23 13:24:51 TD-2.local Sophos Installer[35694]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
Jun 23 13:24:54 TD-2.local Sophos Installer[35694]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
Jun 23 13:24:56 TD-2.local Sophos Installer[35699]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES
Jun 23 13:24:57 TD-2.local Sophos Installer[35699]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES
Jun 23 13:24:57 TD-2.local Sophos Installer[35699]: [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES
Jun 23 14:09:18 TD-2.local softwareupdate_firstrun_tasks[88]: swscan.apple.com is available: TRUE
Jun 23 14:09:18 TD-2.local softwareupdated[218]: softwareupdated: Starting with build 10.10.3 (14D136)
Jun 23 14:09:20 TD-2.local softwareupdated[218]: Adding client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jun 23 14:09:22 TD-2.local softwareupdated[218]: BackgroundActivity: Activity check-in with Interval 21600
Jun 23 14:09:22 TD-2.local softwareupdated[218]: Removing client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jun 23 14:09:45 TD-2.local softwareupdate_notify_agent[485]: Running for LoginDone
Jun 23 14:09:45 TD-2.local softwareupdate_notify_agent[485]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 485
Jun 23 14:09:45 TD-2.local softwareupdated[218]: Adding client SUUpdateServiceClient pid=485, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jun 23 14:09:45 TD-2.local softwareupdate_notify_agent[485]: Notifying with params: {
UpdateNotificationsOnly = 1;
}
Jun 23 14:09:45 TD-2.local softwareupdate_notify_agent[485]: appstoreupdateagent notified
Jun 23 14:09:45 TD-2.local softwareupdate_notify_agent[485]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 485
Jun 23 14:09:45 TD-2.local softwareupdated[218]: Removing client SUUpdateServiceClient pid=485, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jun 23 14:09:53 TD-2.local softwareupdated[218]: Adding client SUUpdateServiceClient pid=462, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)

:1021080


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  • 0

    Hi oswaldb,

    There should be an uninstall application. If you open finder, browse to the 'Applications' directory and click on the app called "Remove Sophos Antivirus."

    If that doesn't work, you can check out this KB, which gives a link to the removal tool, which you can download and run.

    Hopefully that helps, but if you need anything else let me know!

    :1021085
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