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Clean up Failed on Sophos

rsokonek

Ran Sophos and for the first time won't clean up.  It says the threat is Mal/Generic-S file name cbsidlm-sp1_0_595-Seashore-SEO-54532.dmg. ...  the log shows: 2015-06-09 02:42:20 -0400 Threat: 'Mal/Generic-S' detected
Threat not deleted because cleanup is available.

When I run clean up, it fails

Not sure where to go from here, it is in QM.  When I clicked on the hyper link "mal/generic-S' it took me to Sophos antivirus page.

:1021017


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  • 0

    Check the log to see if it says where the threat is found.

    For an explanation of the logs watch this video...

     If may be worth clearing your web browser's cache and disconnect external drives when running a scan.

    :1021018

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    I have found the log but what do I do after? 

    This is under the Log:

    2015-06-11 13:36:46 -0400 Threat: 'OSX/FkCodec-A' detected in /Users/jessicaterry/Library/Application Support/osxDownloader/item-455729421.741491.dmg

    <ac OS X

    Version 10.9.5

    Processor 2.2 GHz Intel Core i7

    Thanks, 

    Jessica

    :1021037
  • 0

    You can do one of two things:

    • Browse in Finder to the locate of the file and delete it manually.
    • If you like, we can investigate the problem of failed cleanup up: You submit the file as a sample to SophosLabs, and also provide a full set of scan logs so I can raise the issue with SophosLabs - using both the sample and what failed in the Quarantine cleanup.  I'll provide more details if this option is chosen.

    I don't mind the second, it's just more work for you than the first.

    :1021042

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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