Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 9 replies
  • Subscribers 6 subscribers
  • Views 30351 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Scan results say "no threats found" but immediately underneath says "issues detected"

LisaMMM

I scanned my Mac tonight and the results box says "no threats found" yet immediately below that line it says "issues detected". When I open the quarantine manager, there's nothing listed.  Why is it telling me it found issues when none are listed? should I be concerned? should I rerun the scan?

Also opened the log and saw the following:

Error: cannot open item at path "/private/tmp/KSInstallAction.sDeDgCAFVH/m": No such file or folder

Does anyone know what this is?

Thanks for your help.

:1021076


This thread was automatically locked due to age.
Parents
  • 0

    Hmm. Honestly, the easiest way to fix this is to uninstall SAV, restart your mac, and then reinstall it. 

    Don't forget to use the 'Remove Sophos Antivirus' application, which you should have in Finder > Applications directory.

    Sorry for the hassle, let me know if that doesn't fix it. 

    :1021087
Reply
  • 0

    Hmm. Honestly, the easiest way to fix this is to uninstall SAV, restart your mac, and then reinstall it. 

    Don't forget to use the 'Remove Sophos Antivirus' application, which you should have in Finder > Applications directory.

    Sorry for the hassle, let me know if that doesn't fix it. 

    :1021087
Children
No Data
Unfiltered HTML