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Quarantine Manager Found Threat But Says Cleanup Failed. How To Remove?

Shifra

I scanned my computer using the Sopho Anti-Virus program, and downloaded their "Removal Tool" and it detected on virus called: OSX/Geonei-A

I have no idea how to remove this threat. I thought that's what the tool was for. My computer is running VERY SLOW and I don't know what to do

Can anyone please help me? I am using a MacBook.

:1019899


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    Hi Writty,

    Sorry to hear you're having trouble with this. I know you said you've already been speaking with support, so I'm sorry if you've already seen this, but it sounds like the threat might be in one of your backups, so here's a couple videos I think might help you do an effective manual cleanup. Oh, and this post has details on how to show hidden files and folders, just in case that helps.

    If that still doesn't help, I'd be curious to know more of what you see in the logs. Here's another video that shows how to look at those.

    Hope that helps!

    :1020283
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  • 0

    Hi Writty,

    Sorry to hear you're having trouble with this. I know you said you've already been speaking with support, so I'm sorry if you've already seen this, but it sounds like the threat might be in one of your backups, so here's a couple videos I think might help you do an effective manual cleanup. Oh, and this post has details on how to show hidden files and folders, just in case that helps.

    If that still doesn't help, I'd be curious to know more of what you see in the logs. Here's another video that shows how to look at those.

    Hope that helps!

    :1020283
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