Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 6 subscribers
  • Views 13926 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Quarantine Manager Found Threat But Says Cleanup Failed. How To Remove?

Shifra

I scanned my computer using the Sopho Anti-Virus program, and downloaded their "Removal Tool" and it detected on virus called: OSX/Geonei-A

I have no idea how to remove this threat. I thought that's what the tool was for. My computer is running VERY SLOW and I don't know what to do

Can anyone please help me? I am using a MacBook.

:1019899


This thread was automatically locked due to age.
Parents
  • 0

    Hi. I am having a very similar problem. I am using Sophos for Mac version 9.1.8. I am working in 10.10.2. 

    When my troubles began the other day, I got a message from Sophos that a threat had been found (Troj/HTML) and that it would be cleaned up automatically. Yet when I looked in the quarantine manager it appeared as though no cleanup had been done (it was asking me what I want to do). Then it disappeared from the list. This happened three times over about an hour, at which point I got a message saying the cleanup had failed. When I tried to find the file (where it told me to go), no such folder existed. I've done a full scan of the computer umpteen times and it keeps telling me there are "issues" but no threats detected. There is nothing listed in the quarantine manager. Can somebody please help? Thanks.    

    :1020263
Reply
  • 0

    Hi. I am having a very similar problem. I am using Sophos for Mac version 9.1.8. I am working in 10.10.2. 

    When my troubles began the other day, I got a message from Sophos that a threat had been found (Troj/HTML) and that it would be cleaned up automatically. Yet when I looked in the quarantine manager it appeared as though no cleanup had been done (it was asking me what I want to do). Then it disappeared from the list. This happened three times over about an hour, at which point I got a message saying the cleanup had failed. When I tried to find the file (where it told me to go), no such folder existed. I've done a full scan of the computer umpteen times and it keeps telling me there are "issues" but no threats detected. There is nothing listed in the quarantine manager. Can somebody please help? Thanks.    

    :1020263
Children
No Data
Unfiltered HTML