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Quarantine Manager Found Threat But Says Cleanup Failed. How To Remove?

Shifra

I scanned my computer using the Sopho Anti-Virus program, and downloaded their "Removal Tool" and it detected on virus called: OSX/Geonei-A

I have no idea how to remove this threat. I thought that's what the tool was for. My computer is running VERY SLOW and I don't know what to do

Can anyone please help me? I am using a MacBook.

:1019899


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    I've read the article, but it doesn't tell me what to do with "Cleanup Failed." I tried following the instructions for a manual cleanup, but I can't trash the offening item. I get a message that says, "The operation can't be completed because backup items can't be modified."

    Also, the only way I can actually find the malware in the finder is by clicking on "Reveal in finder" in the Quarantine window. I took a screenshot of the path, only to find that it doesn't actually exist when I go looking for it. The path, once I get into the Library, is apparently Mail>V2>POP-[the email address to which it was sent]>Junk.mbox etc. But there's no POP[email address] or, for that matter, Junk.mbox to be found anywhere in the V2 folder …

    I'd be very grateful for any help on this issue. After several email exchanges with Sophos tech support and much studying of the knowledge base, I'm still unable to get rid of both this nasty piece of malware.

    :1020256
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  • 0

    I've read the article, but it doesn't tell me what to do with "Cleanup Failed." I tried following the instructions for a manual cleanup, but I can't trash the offening item. I get a message that says, "The operation can't be completed because backup items can't be modified."

    Also, the only way I can actually find the malware in the finder is by clicking on "Reveal in finder" in the Quarantine window. I took a screenshot of the path, only to find that it doesn't actually exist when I go looking for it. The path, once I get into the Library, is apparently Mail>V2>POP-[the email address to which it was sent]>Junk.mbox etc. But there's no POP[email address] or, for that matter, Junk.mbox to be found anywhere in the V2 folder …

    I'd be very grateful for any help on this issue. After several email exchanges with Sophos tech support and much studying of the knowledge base, I'm still unable to get rid of both this nasty piece of malware.

    :1020256
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