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Scan never completes

rick-m650

I downloaded Antivirus for Mac HE last night and updated.  Twice I tried to run my initial scan and it froze both times with 5.8M items remaining out of 6.0M.  What's hanging this up?

PS:  I tried attaching both log files after copying them to Text Edit but your Forum wouldn't allow me to attach a .rtf or .txt file.

:1013371


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    Hi JFK

    Did you make the recovery file because your hard drive was failing? 

    The 'issues detected' message can normally be safely ignored - this just indicates the scanner encountered an issue while scanning a file - possibly because of corruption or encryption. This is fairly common, especially if your hard drive was failing. 

    How long the 2TB scan would take can vary drastically between systems, but 5 days is way longer than I would expect. I don't think you need to worry about the hard drive being running, but I would still probably stop the scan, restart your computer, and try again. 

    You could also check the logs to see if they tell you where the scan got hung up. Below I've posted a video that show you how to check the logs.

    :1020807
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  • 0

    Hi JFK

    Did you make the recovery file because your hard drive was failing? 

    The 'issues detected' message can normally be safely ignored - this just indicates the scanner encountered an issue while scanning a file - possibly because of corruption or encryption. This is fairly common, especially if your hard drive was failing. 

    How long the 2TB scan would take can vary drastically between systems, but 5 days is way longer than I would expect. I don't think you need to worry about the hard drive being running, but I would still probably stop the scan, restart your computer, and try again. 

    You could also check the logs to see if they tell you where the scan got hung up. Below I've posted a video that show you how to check the logs.

    :1020807
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