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Error message while installing the sophos HE

DP

This is the error I am getting, advise what to do

The system extension “/System/Library/Extensions/CDSDAudioCaptureSupport.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’’’’s vendor for an update.

:1017713


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  • 0

    When does this come up? Bit of context?

    The kext you mention is for Roxio software (either Toast or CD Spin Doctor) by the sounds of things from Googling it.  Looking at a couple of Apple discussions updating your version of Mac OS X to the latest, and installing the latest version of Roxio software seems to have helped a couple of others.  These posts are all back in 2009 so I'm thinking you may have an older operating system to be seeing a problem like this.

    Note:  This is all just Googling the name of the kext - I don't know what software you have, version of Mac OS X, nor why the install of Sophos Anti-Virus errors.

    :1017719

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    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • 0

    I have the same problem That same file reporting as "System extension cannot be found".  CDSDAudioCaptureSupport.kext.  However it goes on to say the installation was successful.

    The question now is.  Is it working or not?

    :1020835
  • 0
    RaphaelH wrote:

    The question now is.  Is it working or not?

    The EICAR test virus (not a virus and designed for just this sort of thing) would allow you to check.  You can experience with our software and see if a detection occurs when you download or try to access the file (depending on what you set the preference to).

    http://www.eicar.org/85-0-Download.html

    :1020842

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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