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How to remove Sophos kechain from Keychain Access?

Hi, I uninstalled Sophos from my mac with the provided uninstaller. But it has left the sophos keychain item it seems. 

one.png 

When I right click on it, a menu appears but the delete option is not listed.

two.png

I went looking for the actual keychain item but I could not locate the "Sophos Anti-Virus" folder in /Library

Any ideas on how to get rid of this keychain entry in my Keychain Access?

Thanks.

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  • Guessing here as I'm doing this from memory but I believe there might have been something funny about the precise order of removal for the 'Sophos' entry under the 'Keychain List'.

    In the post hosting the video, at 1 minute, 30 seconds the video shows the 'Keychain List' dialog.

    Did you follow the video exactly?  Did you select 'Mac OS X (System)' from the 'Show' menu, select 'Sophos', click minus, move back to 'User' on the 'Show' menu, select 'Sophos' and minus that entry too?

    If you click OK after that and go back in to the Keychain List is the 'Sophos' entry still gone.  I think if you select the 'User' first and click the minus, then did 'Mac OS X (System)' the entry disappeared but then came back into the Keychain List.

    Worth a try.

    :1015279

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • No, I followed the video exactly, deleting the keychain in the system first and then in the user.  I wonder if it is because I am using Mavericks.  I have noticed quite a lot of differences in te behavior and features between Mountain Lion and Mavericks. 

    Anyway, it might be moot point now, since I like Sophos and have learned to have it exclude my Time Machine files from the virus check.  Before, it tried to check over 3 million files because it was including the files on the "connected" Time Capsule.  Now, it is back to its more normal check of around 774,000 files just on my local solid state drive.

    :1015283
  • Ruckus -

    I wonder if you can still help me.  I deinstalled Sophos and reinstalled another anti-virus program.  I followed once again all of the instructions in the video.  The terminal command brought up Keychain Access and I first deleted the Sophos keychain from the system and then deleted it from the user.  I deleted the keychain and files.  I quit Keychain Access, but when I opened it again, the Sophos empty keychain was still there.   Do you have any other ideas?  I imagine that the empty Sophos keychain is not doing anything, but I would like to know how to delete it.

    Ted

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  • Just uninstallled Sophos and then followed the video step by step and it works for me.

    Note: One thing to make sure is that you have quit keychain access (so it's not running) before running it again from Terminal.  I tested opening keychain access, leaving it running (as my regular user) without quiting, and opening again from Terminal (as root) and it let me run two versions.  When I closed keychain access and reopened the Sophos keychain was still there.

    2014-01-07_14-15-32.png

    :1015293

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • FYI:  I'm running Mavericks and the video is recorded on a computer with Mavericks (10.9).

    :1015295

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • Ruckus -

    After following the video, I quit from Keychain Access, but then reopened it by opening keychain access from the Applications folder.  Perhaps, I should have reopened it from Terminal using the root command again?  And then after that, quit Keychain Access the normal way - then reboot the Mac and try opening Keychain Access again from the Applications folder?  What do you think?

    Ted

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  • The same happed for me. 

    I followed the video tutorial and was able to delete the Sophos entrie as root user, but when I oppened with the normal user again, the Sophos entrie was there. If I open with the root user, the entrie was gone.

    The fix was just reboot the Mac. Then, the Sophos entrie was gone to the normal user too.

    By the way, I'm using Mavericks. 

    Best,

    Reinaldo.

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  • Renaldo/Ruckus -

    Thank you so much.  It worked.  After completing the removal exercises inn KeyChain Access, I quit from both Keychain Access and Terminal.  Then, instead of opening Keychain Access at that point, I restarted the Mac and then opened Keychain Access as a user and the Sophos empty keychain was gone.  Thanks, so much!

    Ted

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  • Hi ruckus.

    I just installed Yosemite and just noticed this issue. I watched the video and tried the steps on the video.

    When I type the Terminal Command I get this:

    2014-10-18 16:36:24.123 Keychain Access[397:7552] Failed to connect (_showExpiredCerts) outlet from (KeychainApp) to (NSMenuItem): missing setter or instance variable

    Keychain Access opens but I get no option for "Keychain List" from the Edit menu.

    Any suggestions?

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  • Thank you for the video, ruckus!

    The Command in Terminal was worked in Yosemite 10.10. BUT as above mentioned, I can't find the item 'keychain list'. Maybe Yosemite has not it anymore. Can you help me? Thank you.

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