Sophos preventing Time Machine backup in Sierra

RE: Sophos preventing Time Machine backup in Sierra

FloSupport — Tue, 26 Feb 2019 22:08:02 GMT

Welcome to the Sophos Community!

Please take a look at this article: Sophos Home Mac - Disable Network File Scanning

This thread was initially created back in 2016. For future reference, I would advise to please raise a support ticket with our Sophos Home team or reach out to them via (@SophosHome)

Regards,

RE: Sophos preventing Time Machine backup in Sierra

Gareth Williams1 — Tue, 26 Feb 2019 07:45:31 GMT

I am using Sophos 9.8.2 and Mojave 10.14.3. I have had to re-format an external Seagate Backup Plus drive that is set up for Time Machine due to getting a error message stating the Time Machine can't back up the Mac due to the backup disk being read only. The first time I ran backup after I formatted the disk it worked, but then I got the same error message stating the disk is read only.

What should I do?

Cheers

RE: Sophos preventing Time Machine backup in Sierra

Bianson — Wed, 02 Nov 2016 13:33:20 GMT

Please see my blog post on this issue.

Bob

RE: Sophos preventing Time Machine backup in Sierra

Ross Walker — Wed, 02 Nov 2016 07:57:00 GMT

Remove Sophos and move on (assuming you are not stuck in a corporate environment). Avast seems ok so far.

Best of luck everyone - unsubscribing!

RE: Sophos preventing Time Machine backup in Sierra

David Sparkes — Wed, 02 Nov 2016 02:14:13 GMT

I guess we have to wait another month?

RE: Sophos preventing Time Machine backup in Sierra

albert schweizer — Sun, 30 Oct 2016 16:45:07 GMT

Hi all

I have a simillar problem. After upgrading to sierra, my Time Machine backup is not starting properly (no progress in preparing backup). What I figured out is, if I switch of the on-access scanner, time machine works fine. as soon as I switch on the on-access scanner the problem returns.So I can now decide to either do manual started backups from tome to time by switching of the on-access scanner or leave that scanner permanently disabled and have a security risk. Both options represent a problem for me. Quick help on this topic is appreciated...

RE: Sophos preventing Time Machine backup in Sierra

David Sparkes — Sun, 30 Oct 2016 04:20:41 GMT

Do expect the solution tomorrow 31 Oct 2016

RE: Sophos preventing Time Machine backup in Sierra

Aditya Patel — Wed, 19 Oct 2016 01:30:22 GMT

Hi All,

You may expect the Solution out by the end of this month

Thanks and Regards

Aditya Patel | Network and Security Engineer.

RE: Sophos preventing Time Machine backup in Sierra

Ross Walker — Tue, 18 Oct 2016 08:43:47 GMT

Thanks - I did see that command online elsewhere as well - but TM eventually completed and is running ok now following removal of Sophos.

RE: Sophos preventing Time Machine backup in Sierra

ITGiwog — Tue, 18 Oct 2016 08:28:50 GMT

We have the same problem ...

when can we hope for an solution ?

RE: Sophos preventing Time Machine backup in Sierra

Aditya Patel — Tue, 18 Oct 2016 01:00:52 GMT

HI Ross ,

We are currently working on the issue Time Machine , as for now Could you run the command and check if it works out for you

sudo sysctl debug.lowpri_throttle_enabled=0

Thanks and Regards

Aditya Patel

RE: Sophos preventing Time Machine backup in Sierra

Ross Walker — Sat, 15 Oct 2016 07:57:31 GMT

I've removed Sophos and still my TM are stuck at 1.18TB / 11 hours remaining. Tried a new TM disk/backup, same result.

TM was working fine before Sophos :(

In my case I had MacOS Sierra already installed, then got Sophos and then TM broke.

EDIT: As of last night my second TM backup (normally kept off-site) was stuck at 1.18TB... but now I see this morning about 10 min ago the progress started up again to 1.21TB completed. So there is progress being made after removal of Sophos.

RE: Sophos preventing Time Machine backup in Sierra

Chris Micklethwaite — Sat, 15 Oct 2016 03:53:22 GMT

I also have this problem on Macbook Pro and iMac 27" since upgrading to Sierra.

TM was permanently stuck in 'preparing backup'. I have completely removed Sophos and everything's working again.

Note: My Airport Time Capsule, NAS and other network attached drives were excluded