Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 6 subscribers
  • Views 5522 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

More Sophos Cleanup issues

js1

Hi, 

I'm running Sophos under Yosemite 10.10.3 on an IMac. 

It keeps popping up with threat Troj/DocDI-QI. Cleanup is running forever and doing nothing. I restarted my computer, same problem. 

Ran Malware Bytes and it did not find a problem. 

Advice?

Thanks!

JS

:1021381


This thread was automatically locked due to age.
Parents
  • 0

    Hi Js,

    Sorry about the slow reply here. I would take a look at the scan log to see what it says about the clean up that seems to fail.

    You can access the Scan log by clicking the Sophos menu bar icon and selecting Open Scans...

    From there you can alt-click the white space by "scan this mac" and select View Scan Log.

    I'm guessing what's happening is the file is located in a location that Sophos can't access. You can post the results here, and I'll take a look. 

    :1021418
Reply
  • 0

    Hi Js,

    Sorry about the slow reply here. I would take a look at the scan log to see what it says about the clean up that seems to fail.

    You can access the Scan log by clicking the Sophos menu bar icon and selecting Open Scans...

    From there you can alt-click the white space by "scan this mac" and select View Scan Log.

    I'm guessing what's happening is the file is located in a location that Sophos can't access. You can post the results here, and I'll take a look. 

    :1021418
Children
No Data
Unfiltered HTML