Hi,
Can anyone offer some advice please? Trying to install this product and I have a failed to install error, I have checked the console and it refers to a sweep file in the bin folder. What do I do with this?
Jun 26 16:48:21 Marcs-iMac Sophos Installer[1496]: [SMEInstallController.m:209] Installing he version 9.2.2
Jun 26 16:48:21 Marcs-iMac Sophos Installer[1496]: [SMEInstallController.m:737] Installing the "he" product. Detected the "damaged-installation" product. The previous product will be removed and the new product will be installed.
Jun 26 16:48:21 Marcs-iMac Sophos Installer[1496]: [SMEProcessStopStrategy.m:190] Service Manager failed while stopping managed daemons (
"com.sophos.devicecontrol",
"com.sophos.configuration",
"com.sophos.sxld",
"com.sophos.mcs",
"com.sophos.scan",
"com.sophos.webd",
"com.sophos.notification",
"com.sophos.intercheck",
"com.sophos.autoupdate",
"com.sophos.managementagent",
"com.sophos.messagerouter"
).
Jun 26 16:48:22 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.productRemoval.stopProcesses" success: YES
Jun 26 16:48:23 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.productRemoval.removeComponents" success: YES
Jun 26 16:48:23 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
Jun 26 16:48:23 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
Jun 26 16:48:23 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
Jun 26 16:48:23 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
Jun 26 16:48:25 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
Jun 26 16:48:25 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEInstallComponentsStrategy.m:369] Error writing: (/usr/bin/sweep). Error Domain=NSCocoaErrorDomain Code=513 "You don’’’’t have permission to save the file “sweep” in the folder “bin”." UserInfo=0x7fe6056f0840 {NSFilePath=/usr/bin/sweep, NSUserStringVariant=Folder, NSUnderlyingError=0x7fe6056efcf0 "The operation couldn’’’’t be completed. Operation not permitted"}
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEInstallComponentsStrategy.m:227] Installing component savi failed.
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: NO
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: NO
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: NO
Jun 26 16:48:32 Marcs-iMac Sophos Installer[1496]: [SMEInstallController.m:562] "installer" success: NO
Jun 26 16:54:17 Marcs-iMac Sophos Installer[1496]: [SMEInstallController.m:296] Installation complete
Thanks
Marc
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