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Problems installing

Hi, I have a problem installing sophos anti-virus in my computer, every time I try to open the dowloaded file it sends me this message: "You can’’’’t open the application “Sophos Virus Removal Tool.exe” because Microsoft Windows applications are not supported on OS X."

So I don't know if my mac isn't compatible or what

btw i have OS X Yosemite 10.10.3:smileysad:

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0 ruckus over 9 years ago

You have downloaded the Sophos Virus Removal Tool for Windows (a .exe file - Windows binary that won't run on Mac OS X). Delete that as you don't need it.

You need the savosx_he_r.zip file behind this form: https://secure2.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/free-download.aspx

:1021012

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0 ruckus over 9 years ago

You have downloaded the Sophos Virus Removal Tool for Windows (a .exe file - Windows binary that won't run on Mac OS X). Delete that as you don't need it.

You need the savosx_he_r.zip file behind this form: https://secure2.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/free-download.aspx

:1021012

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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