Geonei-A Detected but Can't Clean Up

Question

Quarantine Manager indicates a threat on my Macintosh: Geonei-A.
However the "Clean Up Threat" button in Sohos is greyed out and not clickable.
The "lock" icon in the lower left of the Quarantine Manager ("Click the lock to make changes.") can not be unlocked.

The "Action Available" message in the window states: The threat could not be cleaned up without authentication.
It can be cleaned up if you authenticate as an administrator."

Sorry but I don't know how to authenticate as an administrator. Any help would be appreciated. Thanks.

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ruckus · Accepted Answer

Quit the program, and open Sophos Anti-Virus from the Applications window in Finder. Then try and authenticate again - clicking the padlock will prompt for the same password you enter when installing software and unlock System Preference panels.

I'd recommend looking at the path and see if it mentions a Time Machine backup, email attachment, or is blank. Depending on where the item is SAV may have been able to 'read' the file and detect it, but can't access the folder to delete. :1019733