Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 6 subscribers
  • Views 21757 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos won't start

valamis

Turned on the Mac this morning, Sophos didn't start on boot and I tried starting it manually, popped up an error screen with nothing helpful. Tried rebooting, same result. OS X 10.9.5. Haven't done anything different in weeks, no new hardware/software. I really dont want to have to D/L and reinstall :( Any one else have this problem? Thanks

:1021212


This thread was automatically locked due to age.
Parents
  • 0

    Hey Valamis,

    Sorry to hear you're having trouble. Just to confirm: the error you're seeing is: The Sophos sheild is grayed out and say "Sophos Anti-Virus is not Running." Is that correct? 

    If that's the case, this, unfortunately, can be a pretty tricky issue to troubleshoot. I know you said you don't want to uninstall / reinstall, but that seems to be the easiest way I've found to get up and running again. Not the most elegant fix, but it seems to work. 

    One thing I should ask is: what version of SAV are you running? 

    The next thing to do is take a look at the logs:

    • Spotlight search "console"
    • Expand /Library/Logs
    • Click on Sophos Anti-virus.log

    Hopefully that will give you some indication of what's failed or crashed. Feel free to post the logs here and I'll try my best to help.

    :1021229
Reply
  • 0

    Hey Valamis,

    Sorry to hear you're having trouble. Just to confirm: the error you're seeing is: The Sophos sheild is grayed out and say "Sophos Anti-Virus is not Running." Is that correct? 

    If that's the case, this, unfortunately, can be a pretty tricky issue to troubleshoot. I know you said you don't want to uninstall / reinstall, but that seems to be the easiest way I've found to get up and running again. Not the most elegant fix, but it seems to work. 

    One thing I should ask is: what version of SAV are you running? 

    The next thing to do is take a look at the logs:

    • Spotlight search "console"
    • Expand /Library/Logs
    • Click on Sophos Anti-virus.log

    Hopefully that will give you some indication of what's failed or crashed. Feel free to post the logs here and I'll try my best to help.

    :1021229
Children
No Data
Unfiltered HTML