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Sophos 9 causes Mavericks to freeze

symt

Hi Everyone,

I recently got the top of the line iMac, which I was very happy with.

As I was a Mac user before, I knew which software is great and Sophos Anti-Virus for Mac was one of those.

So I had Sophos installed, from the beginning and over the time I noticed one big annoying issue:

The Mac froze from time to time. Whenever the Mac was running the whole day, it wouldn't survive without a hard-reboot any day.

It always showed the same behavior:

 1. Internet connectivity drops

 2. The beachball begins to appear, when hovering some icons in the top menu bar

 3. Programs that are connected to the internet begin to freeze (beachball)

I can't open any other programs after the Mac is in that state, the only way out is a hard reboot.

One of the last entries in the console after such a freeze is always from Sophos, like:


 

30.11.13 13:41:04,607    SophosWebD[106]    <SMENode: 0x7fedaac7a6d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:42:16,742    SophosWebD[106]    <SMENode: 0x7fedac51d7d0> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:43:34,626    SophosSXLD[107]    20131130 124334.626 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 31 has 9568 ms before it should time out\n
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
30.11.13 13:44:37,225    SophosSXLD[107]    20131130 124437.224 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 29 has 9275 ms before it should time out\n
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
23.11.13 11:48:54,983    SophosWebD[92]    <SMENode: 0x7fa7a141c300> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,719    SophosWebD[92]    <SMENode: 0x7fa7a4500160> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,727    SophosWebD[92]    <SMENode: 0x7fa7a400c410> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,735    SophosWebD[92]    <SMENode: 0x7fa7a444acd0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_destination_prepare_complete 6783 connectx to IP_REMOVED_BY_ME#80 failed: 65 - No route to host
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_handle_destination_prepare_complete 6783 failed to connect
23.11.13 12:28:19,935    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:19,937    SophosSXLD[107]    daemon is running
23.11.13 12:28:21,593    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:24,000    kernel[0]    Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
23.11.13 12:28:25,373    SophosAutoUpdate[112]    AlreadyRegistered
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,860    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,869    SophosSXLD[107]    sxl started
23.11.13 12:28:25,870    SophosSXLD[107]    sxl configuration succeeded
23.11.13 12:28:28,000    kernel[0]    Sophos Anti-Virus on-access kext activated
23.11.13 12:28:59,660    SophosWebD[106]    <SMENode: 0x7ff010d031e0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
23.11.13 12:29:24,610    SophosWebD[106]    <SMENode: 0x7ff012a1e070> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,116    SophosWebD[106]    <SMENode: 0x7ff01290e8d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,123    SophosWebD[106]    <SMENode: 0x7ff0128550f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=54 "Der Vorgang konnte nicht abgeschlossen werden. Verbindung wurde von der Gegenstelle zurückgesetzt"
23.11.13 12:29:26,130    SophosWebD[106]    <SMENode: 0x7ff010c1e1f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...

   ("Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" means "The operation couldn't be completed. Broken pipe.")

I was hoping desperately, that Sophos isn't the root cause for that freeze-behavior. I tried to remove it completely, and then re-installed again - this did not solve the issue. I then completely removed Sophos again, this appeared to be the solution. Sophos is gone, and I'm not experiencing the freezes anymore.

I'm now using a different Mac AV product, not from Sophos (:smileysad: which I'm not too happy about).

So my question: Has anyone experienced the same behavior, is this a known issue?


Another thing I'm not too happy about, is that there are still residues from the Sophos AV on my system.

For example, I'm getting those errors in the console:

08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
...

  And there is a keychain access object, which is read only and can't be removed at all!

  I tried everything - also from /System/Library/Keychains I can't remove it, as it's not listed.

Does anyone know, how to remove those leftovers?

Many thanks & best regards,
symt

 

:1014893


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Parents
  • 0

    Hi everyone,

    I am experiencing the same issue since a few days and it drove me nuts as suddenly the mac became totally unresponsive to the point I had to hard shutdown it.

    So, before smashing my mac I looked in the logs right after the last reboot and guess what!! SophosWebD had an issue.


    19/12/2013 14:00:00,589 SophosWebD[85]: <SMENode: 0x7fd6a3d27e00> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:00:01,030 SophosWebD[85]: <SMENode: 0x7fd6a3ec74f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:00:03,530 SophosWebD[85]: <SMENode: 0x7fd6a3d5e650> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:06:31,757 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:31,773 SophosSXLD[86]: daemon is running
    19/12/2013 14:06:32,132 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:33,000 kernel[0]: Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
    19/12/2013 14:06:39,431 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:39,471 SophosSXLD[86]: sxl started
    19/12/2013 14:06:39,490 SophosSXLD[86]: sxl configuration succeeded
    19/12/2013 14:07:08,000 kernel[0]: Sophos Anti-Virus on-access kext activated
    19/12/2013 14:14:42,645 SophosUIServer[205]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
    19/12/2013 14:15:05,503 launchservicesd[75]: Application App:"Sophos Anti-Virus" asn:0x0-37037 pid:388 refs=7 @ 0x7f8822c7b4d0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x39039 pid=395 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
    19/12/2013 14:15:05,504 WindowServer[109]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x37037, securitySessionID=0x186a4, err=-13066

    For instance I have disabled the web protection, I don't care about a program which blocks my machine to this point!

    Every time this happened, I was watching a video on youtube.

    Feel free to ask for any log or debug action you would like to have done. 

    :1015141
Reply
  • 0

    Hi everyone,

    I am experiencing the same issue since a few days and it drove me nuts as suddenly the mac became totally unresponsive to the point I had to hard shutdown it.

    So, before smashing my mac I looked in the logs right after the last reboot and guess what!! SophosWebD had an issue.


    19/12/2013 14:00:00,589 SophosWebD[85]: <SMENode: 0x7fd6a3d27e00> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:00:01,030 SophosWebD[85]: <SMENode: 0x7fd6a3ec74f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:00:03,530 SophosWebD[85]: <SMENode: 0x7fd6a3d5e650> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "L’’’’opération n’’’’a pas pu s’’’’achever. Canal endommagé"
    19/12/2013 14:06:31,757 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:31,773 SophosSXLD[86]: daemon is running
    19/12/2013 14:06:32,132 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:33,000 kernel[0]: Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
    19/12/2013 14:06:39,431 SophosSXLD[86]: Unusable network configuration, sxl daemon is not listenning for queries.
    19/12/2013 14:06:39,471 SophosSXLD[86]: sxl started
    19/12/2013 14:06:39,490 SophosSXLD[86]: sxl configuration succeeded
    19/12/2013 14:07:08,000 kernel[0]: Sophos Anti-Virus on-access kext activated
    19/12/2013 14:14:42,645 SophosUIServer[205]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
    19/12/2013 14:15:05,503 launchservicesd[75]: Application App:"Sophos Anti-Virus" asn:0x0-37037 pid:388 refs=7 @ 0x7f8822c7b4d0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x39039 pid=395 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
    19/12/2013 14:15:05,504 WindowServer[109]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x37037, securitySessionID=0x186a4, err=-13066

    For instance I have disabled the web protection, I don't care about a program which blocks my machine to this point!

    Every time this happened, I was watching a video on youtube.

    Feel free to ask for any log or debug action you would like to have done. 

    :1015141
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