Hi Everyone,
I recently got the top of the line iMac, which I was very happy with.
As I was a Mac user before, I knew which software is great and Sophos Anti-Virus for Mac was one of those.
So I had Sophos installed, from the beginning and over the time I noticed one big annoying issue:
The Mac froze from time to time. Whenever the Mac was running the whole day, it wouldn't survive without a hard-reboot any day.
It always showed the same behavior:
1. Internet connectivity drops
2. The beachball begins to appear, when hovering some icons in the top menu bar
3. Programs that are connected to the internet begin to freeze (beachball)
I can't open any other programs after the Mac is in that state, the only way out is a hard reboot.
One of the last entries in the console after such a freeze is always from Sophos, like:
30.11.13 13:41:04,607 SophosWebD[106] <SMENode: 0x7fedaac7a6d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" 30.11.13 13:42:16,742 SophosWebD[106] <SMENode: 0x7fedac51d7d0> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" 30.11.13 13:43:34,626 SophosSXLD[107] 20131130 124334.626 P 107 T 1522 ------ 2 - Warning: EARLY TIMEOUT: dns context 31 has 9568 ms before it should time out\n 30.11.13 13:43:36,420 SophosSXLD[107] 20131130 124336.419 P 107 T 1522 2 2 - sxe_write_to(): Error writing to socket=7: (64) Host is down 30.11.13 13:43:36,420 SophosSXLD[107] 20131130 124336.419 P 107 T 1522 ------ 1 - Failed to send SXL request 4097: error=ERROR_INTERNAL 30.11.13 13:44:37,225 SophosSXLD[107] 20131130 124437.224 P 107 T 1522 ------ 2 - Warning: EARLY TIMEOUT: dns context 29 has 9275 ms before it should time out\n 30.11.13 13:44:38,652 SophosSXLD[107] 20131130 124438.652 P 107 T 1522 2 2 - sxe_write_to(): Error writing to socket=7: (64) Host is down 30.11.13 13:44:38,652 SophosSXLD[107] 20131130 124438.652 P 107 T 1522 ------ 1 - Failed to send SXL request 4097: error=ERROR_INTERNAL
23.11.13 11:48:54,983 SophosWebD[92] <SMENode: 0x7fa7a141c300> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,719 SophosWebD[92] <SMENode: 0x7fa7a4500160> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,727 SophosWebD[92] <SMENode: 0x7fa7a400c410> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,735 SophosWebD[92] <SMENode: 0x7fa7a444acd0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:16:44,382 SophosWebIntelligence[92] tcp_connection_destination_prepare_complete 6783 connectx to IP_REMOVED_BY_ME#80 failed: 65 - No route to host
23.11.13 12:16:44,382 SophosWebIntelligence[92] tcp_connection_handle_destination_prepare_complete 6783 failed to connect
23.11.13 12:28:19,935 SophosSXLD[107] Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:19,937 SophosSXLD[107] daemon is running
23.11.13 12:28:21,593 SophosSXLD[107] Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:24,000 kernel[0] Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
23.11.13 12:28:25,373 SophosAutoUpdate[112] AlreadyRegistered
23.11.13 12:28:25,857 SophosSXLD[107] Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,857 SophosSXLD[107] Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,860 SophosSXLD[107] Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,869 SophosSXLD[107] sxl started
23.11.13 12:28:25,870 SophosSXLD[107] sxl configuration succeeded
23.11.13 12:28:28,000 kernel[0] Sophos Anti-Virus on-access kext activated
23.11.13 12:28:59,660 SophosWebD[106] <SMENode: 0x7ff010d031e0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
23.11.13 12:29:24,610 SophosWebD[106] <SMENode: 0x7ff012a1e070> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,116 SophosWebD[106] <SMENode: 0x7ff01290e8d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,123 SophosWebD[106] <SMENode: 0x7ff0128550f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=54 "Der Vorgang konnte nicht abgeschlossen werden. Verbindung wurde von der Gegenstelle zurückgesetzt"
23.11.13 12:29:26,130 SophosWebD[106] <SMENode: 0x7ff010c1e1f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
("Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" means "The operation couldn't be completed. Broken pipe.")
I was hoping desperately, that Sophos isn't the root cause for that freeze-behavior. I tried to remove it completely, and then re-installed again - this did not solve the issue. I then completely removed Sophos again, this appeared to be the solution. Sophos is gone, and I'm not experiencing the freezes anymore.
I'm now using a different Mac AV product, not from Sophos (:smileysad: which I'm not too happy about).
So my question: Has anyone experienced the same behavior, is this a known issue?
Another thing I'm not too happy about, is that there are still residues from the Sophos AV on my system.
For example, I'm getting those errors in the console:
08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null) 08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null) 08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null) 08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null) 09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null) 09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
...
And there is a keychain access object, which is read only and can't be removed at all!
I tried everything - also from /System/Library/Keychains I can't remove it, as it's not listed.
Does anyone know, how to remove those leftovers?
Many thanks & best regards,
symt
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