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Cannot install SAV 9.2.2 (in Yosemite), cannot uninstall SAV 8.0.23 in Mavericks

PeterRowat

I recently upgraded Mavericks to Yosemite.

I downloaded SAV Home Edition but installer fails with "cannot install due to incompatible software" -- which I presume refers to the previous SAV 8.0.23 installed under Mavericks.  

I cannot find a Sophos Uninstaller for SAV 8.0.23, even when I searched inside the Sophos.app directory. Also there is no "Remove Sophos ...app" in the Application folder. 

How can I uninstall the old SAV 8.0.23 ?                   I had to use "Force Quit" to Quit SAV 8.0.23... There was no Quit option.

Thanks for any help.

Peter R

:1019799


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  • 0

    I am running Mac OS X 10.x I have been using Sophos 9.2.4 for a couple months and it has worked great. However, the past 2 weeks I can no longer get it to work without hanging.

    (1) I tried uninstall from Finder "Remove Sophos" tool so that I could reinstall, but the “remove Sophos” tool hangs with an eternal spinner forcing me to abort.

    (2) I read the support suggestions, and tried to remove using the suggested Terminal commands, but those commands do not work.

    (3) I tried to download the new Sophos edition as suggested, but that hangs with a spinner as well.

    (4) I just tried to download the "remove sophos" tool and use it, but that hangs.

    I am stuck and eager for a suggestion that works, please.

    :1020885
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  • 0

    I am running Mac OS X 10.x I have been using Sophos 9.2.4 for a couple months and it has worked great. However, the past 2 weeks I can no longer get it to work without hanging.

    (1) I tried uninstall from Finder "Remove Sophos" tool so that I could reinstall, but the “remove Sophos” tool hangs with an eternal spinner forcing me to abort.

    (2) I read the support suggestions, and tried to remove using the suggested Terminal commands, but those commands do not work.

    (3) I tried to download the new Sophos edition as suggested, but that hangs with a spinner as well.

    (4) I just tried to download the "remove sophos" tool and use it, but that hangs.

    I am stuck and eager for a suggestion that works, please.

    :1020885
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