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Cannot install SAV 9.2.2 (in Yosemite), cannot uninstall SAV 8.0.23 in Mavericks

PeterRowat

I recently upgraded Mavericks to Yosemite.

I downloaded SAV Home Edition but installer fails with "cannot install due to incompatible software" -- which I presume refers to the previous SAV 8.0.23 installed under Mavericks.  

I cannot find a Sophos Uninstaller for SAV 8.0.23, even when I searched inside the Sophos.app directory. Also there is no "Remove Sophos ...app" in the Application folder. 

How can I uninstall the old SAV 8.0.23 ?                   I had to use "Force Quit" to Quit SAV 8.0.23... There was no Quit option.

Thanks for any help.

Peter R

:1019799


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  • 0

    The standalone removal tools in the following article should help you remove the older version...

    http://www.sophos.com/en-us/support/knowledgebase/121206.aspx

    :1019801

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  • 0

    Thank you, Ruckus, with your advice I removed the old SAV 8.0.23 and installed the new SAV 9.2.2 in Yosemite.

    Here's my "Accept as Solution" button (since I didn't see the buttonor the Kudoes)  WellDone, Kudos. 

    Peter R

    :1019805
  • 0

    Hello thanks for the information. So far this hasnt worked for me. I am running Yosemite 10.10.1 on a MAC destop and trying to get SOPHOS working again after a reinstall of my system.  I can't uninstall the existing SOPHOS 9.2.2 using either the uninstall tool (tells me that the software is not installed) or the Terminal instructions (see below). If I try to simply install the downloaded version of SOPHOS, it gives me the message that I cannot install until the existing program is removed, but when trying to remove, it tells me that SOPHOS is not installed.  RIght now I am stuck so any help is greatly appreciated.

    pMAC:~ MainFolder$ cd /Library/Application\ Support/Sophos/opm/Installer.app/Contents/MacOS/tools/
    -bash: cd: /Library/Application Support/Sophos/opm/Installer.app/Contents/MacOS/tools/: No such file or directory
    gpMAC:~ MainFolder$ cd /Library/Application\ Support/Sophos/opm-sa/Installer.app/Contents/MacOS
    -bash: cd: /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS: No such file or directory
    gpMAC:~ MainFolder$ sudo ./InstallationDeployer --remove


    Password:
    sudo: ./InstallationDeployer: command not found

    :1020109
  • 0

    I am running Mac OS X 10.x I have been using Sophos 9.2.4 for a couple months and it has worked great. However, the past 2 weeks I can no longer get it to work without hanging.

    (1) I tried uninstall from Finder "Remove Sophos" tool so that I could reinstall, but the “remove Sophos” tool hangs with an eternal spinner forcing me to abort.

    (2) I read the support suggestions, and tried to remove using the suggested Terminal commands, but those commands do not work.

    (3) I tried to download the new Sophos edition as suggested, but that hangs with a spinner as well.

    (4) I just tried to download the "remove sophos" tool and use it, but that hangs.

    I am stuck and eager for a suggestion that works, please.

    :1020885
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