Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos, but none of those fixed my issue. Can anybody help me with my problem?
I forgot to mention, I am running Mac OSX 10.8.4
I opened Console, and found this message, in case it is any indication:
Info: ic_worker_start: kext not found, attempting to load at 14:57 on 05 March 2015
I use OS 10.6.8, with Sophos 9.2.2 on a 2010 MacBook Pro.
Hardware UUID: 20B01658-F8DD-59EB-8445-F825CB725C4F
tonyjackson wrote:
I opened Console, and found this message, in case it is any indication:
Info: ic_worker_start: kext not found, attempting to load at 14:57 on 05 March 2015
I use OS 10.6.8, with Sophos 9.2.2 on a 2010 MacBook Pro.
Hardware UUID: 20B01658-F8DD-59EB-8445-F825CB725C4F
That is extremely useful. A couple of questions, if the problem has not resovled itself automatically (for some people, the software "heals" itself which makes diagnostics harder).
(1) do you have anything interesting about install failures in the log file /var/log/install.log
(2) are there any files located at /Library/Extensions/SophosOnAccessInterceptor.kext
(3) are there any files located at /System/Library/Extensions/SophosOnAccessInterceptor.kext
Thanks for the info.
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Bob Cook (bob.cook@sophos.com) Director, Software Development
Hello
Same problem since 2 days.
Log file:
06.03.15 11:36:28 Sophos Anti-Virus[453] *** Assertion failure in -[IPCConnection initWithFileHandle:delegate:], /Builds/build_savmac/Libraries/Server Library/IPCConnection.m:242
Sophos version 9.2.4
Mac OS X 10.6.8 Snow leopard
Information: Since 3 days the log shows many contacts with dropbox, but we ourselves dont contact dropbox:
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python27.zip
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-darwin
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac/lib-scriptpackages
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-tk
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-old
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-dynload
06.03.15 08:10:32 com.apple.launchd[1] (com.apple.SystemStarter) Failed to count the number of files in "/System/Library/StartupItems": No such file or directory
Can you helb me?
Thank you
Walter
Walter wrote:
Hello
Same problem since 2 days.
Log file:
06.03.15 11:36:28 Sophos Anti-Virus[453] *** Assertion failure in -[IPCConnection initWithFileHandle:delegate:], /Builds/build_savmac/Libraries/Server Library/IPCConnection.m:242
That message suggests there is some communications issues between our components (IPC stands for Inter-Process Communications). Can you tell me what files you have located in /var/run related to Sophos? Please run this command in Terminal and let me know the output:
ls -l /var/run/com.sophos.*
My system shows ten separate entries.
Walter wrote:Information: Since 3 days the log shows many contacts with dropbox, but we ourselves dont contact dropbox:
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python27.zip
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-darwin
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac/lib-scriptpackages
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-tk
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-old
06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-dynload
06.03.15 08:10:32 com.apple.launchd[1] (com.apple.SystemStarter) Failed to count the number of files in "/System/Library/StartupItems": No such file or directory
Those messages are not related to our software. Looks like some sort of logging from DropBox software.
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Bob Cook (bob.cook@sophos.com) Director, Software Development
Hi
Thank you for answering. There is no file in var/run:
Walter-Rutishausers-MacBook-Pro:~ walter$ ls -l /var/run/com.sophos.*
ls: /var/run/com.sophos.*: No such file or directory
When I want to run Sophos by menu line (sign with cross inside) nor an update nor an actualisation is possible.
New download of sophos?
Thank you for your help.
Walter
Hello Mr. Cook!
Same issue here, just happening today. Here is what's revealed in Terminal:
srwxrwxrwx 1 root daemon 0 Mar 6 21:15 /var/run/com.sophos.sau.ipc
srw------- 1 root daemon 0 Mar 6 21:15 /var/run/com.sophos.sau.ipcs
-rw------- 1 root daemon 4 Mar 6 21:14 /var/run/com.sophos.sau.pid
-rw------- 1 root daemon 5 Mar 6 22:26 /var/run/com.sophos.sav.ic.pid
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.ipc
srw------- 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.ipcs
-rw------- 1 root daemon 4 Mar 6 21:39 /var/run/com.sophos.sav.pid
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.quarantine
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.scan
Please help me! Thank you in advance for your prompt response.
MusicMan wrote:
Hello Mr. Cook!
Same issue here, just happening today. Here is what's revealed in Terminal:
srwxrwxrwx 1 root daemon 0 Mar 6 21:15 /var/run/com.sophos.sau.ipc
srw------- 1 root daemon 0 Mar 6 21:15 /var/run/com.sophos.sau.ipcs
-rw------- 1 root daemon 4 Mar 6 21:14 /var/run/com.sophos.sau.pid
-rw------- 1 root daemon 5 Mar 6 22:26 /var/run/com.sophos.sav.ic.pid
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.ipc
srw------- 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.ipcs
-rw------- 1 root daemon 4 Mar 6 21:39 /var/run/com.sophos.sav.pid
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.quarantine
srwxrwxrwx 1 root daemon 0 Mar 6 21:39 /var/run/com.sophos.sav.scan
Please help me! Thank you in advance for your prompt response.
That looks correct. What messages do you see in the log file "/Library/Logs/Sophos Anti-Virus.log"?
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Bob Cook (bob.cook@sophos.com) Director, Software Development
Same problem here. Can I uninstall the reinstall Sophos?
Below are latest excerpts from library:
al Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 13:15 on 15 March 2015
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 13:15 on 15 March 2015
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 13:15 on 15 March 2015
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 13:15 on 15 March 2015
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 13:16 on 15 March 2015
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:
