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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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  • 0

    Hi Eweitz,

    Sorry to hear this is affecting you. If you want, you can run the below commands in terminal. They will create a file called sav-diagnostics.log on your desktop. Please attach that file to your reply, and I'll forward it over to the developement team. 

    find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; > ~/Desktop/sav-diagnostics.log
    sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Installer.app/Contents/MacOS/tools/InstallationDeployer --install
    tail -n 200 /var/log/install.log >> ~/Desktop/sav-diagnostics.log
    find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; >> ~/Desktop/sav-diagnostics.log

    Thanks for your help and patience with this!

    :1021128
Reply
  • 0

    Hi Eweitz,

    Sorry to hear this is affecting you. If you want, you can run the below commands in terminal. They will create a file called sav-diagnostics.log on your desktop. Please attach that file to your reply, and I'll forward it over to the developement team. 

    find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; > ~/Desktop/sav-diagnostics.log
    sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Installer.app/Contents/MacOS/tools/InstallationDeployer --install
    tail -n 200 /var/log/install.log >> ~/Desktop/sav-diagnostics.log
    find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; >> ~/Desktop/sav-diagnostics.log

    Thanks for your help and patience with this!

    :1021128
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