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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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  • 0

    I have experienced this problem recurring now (and many versions ago I was familiar and did the reinstall). Before doing the reinstall I looked in this thread to see if there was new information and saw this note. I've now tried it with these results. Help!

    Jonathan:~ silversj1$ find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; > ~/Desktop/sav-diagnostics.log
    Jonathan:~ silversj1$ sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Installer.app/Contents/MacOS/tools/InstallationDeployer --install
    Password:
    sudo: /Library/Caches/com.sophos.sau/CID/Sophos Installer.app/Contents/MacOS/tools/InstallationDeployer: command not found
    Jonathan:~ silversj1$

    :1021117
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  • 0

    I have experienced this problem recurring now (and many versions ago I was familiar and did the reinstall). Before doing the reinstall I looked in this thread to see if there was new information and saw this note. I've now tried it with these results. Help!

    Jonathan:~ silversj1$ find /Library/Sophos\ Anti-Virus/VDL/ -type f -exec md5 '{}' \; > ~/Desktop/sav-diagnostics.log
    Jonathan:~ silversj1$ sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Installer.app/Contents/MacOS/tools/InstallationDeployer --install
    Password:
    sudo: /Library/Caches/com.sophos.sau/CID/Sophos Installer.app/Contents/MacOS/tools/InstallationDeployer: command not found
    Jonathan:~ silversj1$

    :1021117
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