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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    Hi Serranonymous,

    Thanks for the response. Yes I am still using MacOS 10.8.5 and SAV 9.2.x. 

    (Note that I have applied all Apple updates within less than 1 week of their release, but I don't remember the details over the last few months)

    Also on both this occasion and the one on 18 March /var/install.log reported '[SMEInstallController.m:209] Installing he version 9.2.4' 

    Note on all three occasions I have had the problem I have gone to the Sophos web-site to download the latest version for the reinstall, but as it turns out the unzipped files are all dated the same - 8 Oct 2014.

    Let me know if you need any further info.

    P.S. I note in another thread "Sophos Antvirus is not running" that on 4-24-2015 you posted that a fix for that problem (perhaps the same as I am seeing) should go out within the next month - do you have any update on that? 

    :1020917
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  • 0

    Hi Serranonymous,

    Thanks for the response. Yes I am still using MacOS 10.8.5 and SAV 9.2.x. 

    (Note that I have applied all Apple updates within less than 1 week of their release, but I don't remember the details over the last few months)

    Also on both this occasion and the one on 18 March /var/install.log reported '[SMEInstallController.m:209] Installing he version 9.2.4' 

    Note on all three occasions I have had the problem I have gone to the Sophos web-site to download the latest version for the reinstall, but as it turns out the unzipped files are all dated the same - 8 Oct 2014.

    Let me know if you need any further info.

    P.S. I note in another thread "Sophos Antvirus is not running" that on 4-24-2015 you posted that a fix for that problem (perhaps the same as I am seeing) should go out within the next month - do you have any update on that? 

    :1020917
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