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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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  • 0

    I had this problem earlier today for the second time, so after reboot failed to fix I followed the uninstall/reinstall route which has worked (had the same problem last December, when this fix also worked).

    Then, following hints in this thread have tried to dig a little deeper - to see if I could find anything new to add.

    Sophos Anti-Virus.log has repeated error:    Fatal Error:      The main virus data file is missing

    A short while before the errors start /var/install.log has entries starting:  Sophos Installer[16817]: [SMEInstallController.m:209] Installing he version 9.2.4

    The entries proceed as normal up to the point: Sophos Installer[16817]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES

    and then there is a wait of a few seconds over 30 minutes before the next message has

    Sophos Installer[16818]: [SophosDistantObject.m:196] An exception was encountered while messaging the server: NSPortTimeoutException. Retrying: 1 attempt(s)

    This message appears a second time, followed by a traceback starting

    1   InstallationDeployer               0x000000010f3a224a -[SMEInstallationReceiptService removeComponentsByPlan:] + 60,

    This is then followed by an error: Sophos Installer[16817]: [SMERemoteRemoveComponentsStrategy.m:65] Unable to remove components

    Then finally after a number of Status messages (several with 'success: NO' ) the message: Sophos Installer[16817]: [SMEInstallController.m:297] Installation complete 

    This is consistent with some earlier comments of the problem arising after communication issues between the host computer and Sophos.

    Hope this helps.

    :1020413
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  • 0

    I had this problem earlier today for the second time, so after reboot failed to fix I followed the uninstall/reinstall route which has worked (had the same problem last December, when this fix also worked).

    Then, following hints in this thread have tried to dig a little deeper - to see if I could find anything new to add.

    Sophos Anti-Virus.log has repeated error:    Fatal Error:      The main virus data file is missing

    A short while before the errors start /var/install.log has entries starting:  Sophos Installer[16817]: [SMEInstallController.m:209] Installing he version 9.2.4

    The entries proceed as normal up to the point: Sophos Installer[16817]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES

    and then there is a wait of a few seconds over 30 minutes before the next message has

    Sophos Installer[16818]: [SophosDistantObject.m:196] An exception was encountered while messaging the server: NSPortTimeoutException. Retrying: 1 attempt(s)

    This message appears a second time, followed by a traceback starting

    1   InstallationDeployer               0x000000010f3a224a -[SMEInstallationReceiptService removeComponentsByPlan:] + 60,

    This is then followed by an error: Sophos Installer[16817]: [SMERemoteRemoveComponentsStrategy.m:65] Unable to remove components

    Then finally after a number of Status messages (several with 'success: NO' ) the message: Sophos Installer[16817]: [SMEInstallController.m:297] Installation complete 

    This is consistent with some earlier comments of the problem arising after communication issues between the host computer and Sophos.

    Hope this helps.

    :1020413
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