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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    MusicMan wrote:

    Dear Mr. Cook,

    Thank you for your response!  The issue seems to inexplicably resolved itself, and the program appears to be functioning normally (I hope!).  I must be living right, for the moment.

    Until later, thank you again sir!

    Glad to hear this, its consistent with what we believe is happening (the product will "self-heal" when it can). We'd really like to track down the root cause though, even though the final outcome is good, its not working as perfectly as we'd like. If you spot this situation again please drop me a note so we can investigate more.

    :1020411

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    MusicMan wrote:

    Dear Mr. Cook,

    Thank you for your response!  The issue seems to inexplicably resolved itself, and the program appears to be functioning normally (I hope!).  I must be living right, for the moment.

    Until later, thank you again sir!

    Glad to hear this, its consistent with what we believe is happening (the product will "self-heal" when it can). We'd really like to track down the root cause though, even though the final outcome is good, its not working as perfectly as we'd like. If you spot this situation again please drop me a note so we can investigate more.

    :1020411

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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