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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    MusicMan wrote:

    Hello Mr. Cook!

    Same issue here, just happening today.  Here is what's revealed in Terminal:

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:15 /var/run/com.sophos.sau.ipc

    srw-------  1 root  daemon  0 Mar  6 21:15 /var/run/com.sophos.sau.ipcs

    -rw-------  1 root  daemon  4 Mar  6 21:14 /var/run/com.sophos.sau.pid

    -rw-------  1 root  daemon  5 Mar  6 22:26 /var/run/com.sophos.sav.ic.pid

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.ipc

    srw-------  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.ipcs

    -rw-------  1 root  daemon  4 Mar  6 21:39 /var/run/com.sophos.sav.pid

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.quarantine

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.scan

    Please help me!  Thank you in advance for your prompt response.

    That looks correct. What messages do you see in the log file "/Library/Logs/Sophos Anti-Virus.log"?

    :1020371

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    MusicMan wrote:

    Hello Mr. Cook!

    Same issue here, just happening today.  Here is what's revealed in Terminal:

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:15 /var/run/com.sophos.sau.ipc

    srw-------  1 root  daemon  0 Mar  6 21:15 /var/run/com.sophos.sau.ipcs

    -rw-------  1 root  daemon  4 Mar  6 21:14 /var/run/com.sophos.sau.pid

    -rw-------  1 root  daemon  5 Mar  6 22:26 /var/run/com.sophos.sav.ic.pid

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.ipc

    srw-------  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.ipcs

    -rw-------  1 root  daemon  4 Mar  6 21:39 /var/run/com.sophos.sav.pid

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.quarantine

    srwxrwxrwx  1 root  daemon  0 Mar  6 21:39 /var/run/com.sophos.sav.scan

    Please help me!  Thank you in advance for your prompt response.

    That looks correct. What messages do you see in the log file "/Library/Logs/Sophos Anti-Virus.log"?

    :1020371

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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