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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    Walter wrote:

    Hello

    Same problem since 2 days.

    Log file:

    06.03.15 11:36:28 Sophos Anti-Virus[453] *** Assertion failure in -[IPCConnection initWithFileHandle:delegate:], /Builds/build_savmac/Libraries/Server Library/IPCConnection.m:242 

    That message suggests there is some communications issues between our components (IPC stands for Inter-Process Communications). Can you tell me what files you have located in /var/run related to Sophos? Please run this command in Terminal and let me know the output:

    ls -l /var/run/com.sophos.*

    My system shows ten separate entries.

    Walter wrote:

    Information: Since 3 days the log shows many contacts with dropbox, but we ourselves dont contact dropbox:

    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python27.zip
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-darwin
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac/lib-scriptpackages
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-tk
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-old
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-dynload
    06.03.15 08:10:32 com.apple.launchd[1] (com.apple.SystemStarter) Failed to count the number of files in "/System/Library/StartupItems": No such file or directory 

    Those messages are not related to our software. Looks like some sort of logging from DropBox software.

    :1020327

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    Walter wrote:

    Hello

    Same problem since 2 days.

    Log file:

    06.03.15 11:36:28 Sophos Anti-Virus[453] *** Assertion failure in -[IPCConnection initWithFileHandle:delegate:], /Builds/build_savmac/Libraries/Server Library/IPCConnection.m:242 

    That message suggests there is some communications issues between our components (IPC stands for Inter-Process Communications). Can you tell me what files you have located in /var/run related to Sophos? Please run this command in Terminal and let me know the output:

    ls -l /var/run/com.sophos.*

    My system shows ten separate entries.

    Walter wrote:

    Information: Since 3 days the log shows many contacts with dropbox, but we ourselves dont contact dropbox:

    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python27.zip
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-darwin
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/plat-mac/lib-scriptpackages
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-tk
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-old
    06.03.15 08:10:32 [0x0-0xf00f].com.getdropbox.dropbox[147] /Applications/Dropbox.app/Contents/Resources/lib/python2.7/lib-dynload
    06.03.15 08:10:32 com.apple.launchd[1] (com.apple.SystemStarter) Failed to count the number of files in "/System/Library/StartupItems": No such file or directory 

    Those messages are not related to our software. Looks like some sort of logging from DropBox software.

    :1020327

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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