Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 51 replies
  • Subscribers 6 subscribers
  • Views 231939 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


This thread was automatically locked due to age.
Parents
  • 0
    tonyjackson wrote:

    I opened Console, and found this message, in case it is any indication:

    Info:    ic_worker_start: kext not found, attempting to load at 14:57 on 05 March 2015

    I use OS 10.6.8, with Sophos 9.2.2 on a 2010 MacBook Pro.

    Hardware UUID:    20B01658-F8DD-59EB-8445-F825CB725C4F

    That is extremely useful. A couple of questions, if the problem has not resovled itself automatically (for some people, the software "heals" itself which makes diagnostics harder).

    (1) do you have anything interesting about install failures in the log file /var/log/install.log

    (2) are there any files located at /Library/Extensions/SophosOnAccessInterceptor.kext

    (3) are there any files located at /System/Library/Extensions/SophosOnAccessInterceptor.kext

    Thanks for the info.

    :1020323

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0
    tonyjackson wrote:

    I opened Console, and found this message, in case it is any indication:

    Info:    ic_worker_start: kext not found, attempting to load at 14:57 on 05 March 2015

    I use OS 10.6.8, with Sophos 9.2.2 on a 2010 MacBook Pro.

    Hardware UUID:    20B01658-F8DD-59EB-8445-F825CB725C4F

    That is extremely useful. A couple of questions, if the problem has not resovled itself automatically (for some people, the software "heals" itself which makes diagnostics harder).

    (1) do you have anything interesting about install failures in the log file /var/log/install.log

    (2) are there any files located at /Library/Extensions/SophosOnAccessInterceptor.kext

    (3) are there any files located at /System/Library/Extensions/SophosOnAccessInterceptor.kext

    Thanks for the info.

    :1020323

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Children
No Data
Unfiltered HTML