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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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  • 0

    Maybe the result of that (from Apple's support pages).

    OS X Mavericks: Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts

     

    Symptoms

    Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause OS X Mavericks to unexpectedly restart (kernel panic).

    Resolution

    The on-access scanner feature of Sophos Anti-Virus versions 8.0 - 9.1 may cause OS X to stop responding and unexpectedly restart. If this happens, you are presented with an option to move related components of this application to the Trash. Doing this disables the on-access scanner software to prevent this issue from happening again.

    For more information, contact the developer of Sophos Anti-Virus to see if an update is available that is compatible with the version of OS X you are using.

    :1016437
Reply
  • 0

    Maybe the result of that (from Apple's support pages).

    OS X Mavericks: Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts

     

    Symptoms

    Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause OS X Mavericks to unexpectedly restart (kernel panic).

    Resolution

    The on-access scanner feature of Sophos Anti-Virus versions 8.0 - 9.1 may cause OS X to stop responding and unexpectedly restart. If this happens, you are presented with an option to move related components of this application to the Trash. Doing this disables the on-access scanner software to prevent this issue from happening again.

    For more information, contact the developer of Sophos Anti-Virus to see if an update is available that is compatible with the version of OS X you are using.

    :1016437
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