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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    Hello,

    Yesterday my sophos on access scanning became disabled.  I cannot change anything in the preference since they are grayed out.  I have a MacBook Pro with Maverick OS X 10.9.2 and I am using Sophos Anti Virus version 8.0.23.  This is what the log says: 

    com.sophos.intercheck: Info: On-access scanner started at 07:11 on 23 March 2014
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 09:21:12 23 March 2014
    com.sophos.autoupdate: Catalogue updated at 09:21:13 23 March 2014
    com.sophos.autoupdate: Download started at 09:21:13 23 March 2014
    com.sophos.autoupdate: Download completed at 09:21:22 23 March 2014
    com.sophos.autoupdate: Software is up-to-date at 09:21:25 23 March 2014
    com.sophos.autoupdate: Info: Checked primary server at 09:21 on 23 March 2014
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 15:22:38 23 March 2014
    com.sophos.autoupdate: Catalogue updated at 15:22:39 23 March 2014
    com.sophos.autoupdate: Download started at 15:22:39 23 March 2014
    com.sophos.autoupdate: Download completed at 15:22:50 23 March 2014
    com.sophos.autoupdate: Update started at 15:22:50 23 March 2014
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    Can you please help me with this?

    Thanks.

    :1016433
Reply
  • 0

    Hello,

    Yesterday my sophos on access scanning became disabled.  I cannot change anything in the preference since they are grayed out.  I have a MacBook Pro with Maverick OS X 10.9.2 and I am using Sophos Anti Virus version 8.0.23.  This is what the log says: 

    com.sophos.intercheck: Info: On-access scanner started at 07:11 on 23 March 2014
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 09:21:12 23 March 2014
    com.sophos.autoupdate: Catalogue updated at 09:21:13 23 March 2014
    com.sophos.autoupdate: Download started at 09:21:13 23 March 2014
    com.sophos.autoupdate: Download completed at 09:21:22 23 March 2014
    com.sophos.autoupdate: Software is up-to-date at 09:21:25 23 March 2014
    com.sophos.autoupdate: Info: Checked primary server at 09:21 on 23 March 2014
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 15:22:38 23 March 2014
    com.sophos.autoupdate: Catalogue updated at 15:22:39 23 March 2014
    com.sophos.autoupdate: Download started at 15:22:39 23 March 2014
    com.sophos.autoupdate: Download completed at 15:22:50 23 March 2014
    com.sophos.autoupdate: Update started at 15:22:50 23 March 2014
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    Can you please help me with this?

    Thanks.

    :1016433
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